ServiceAdvisor

**Why BCAA?** Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring **Service Advisors **for our**Member Contact Centre**. This role is based full-time out of our **Burnaby Head Office**. As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure they’re safe on BC’s roads. You’ll meet their needs by recommending memberships or travel and auto insurance. **Being a Service Advisor is your first step towards a rewarding career with BCAA**. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia. **Who you are:** * A life-long learner! You’re open to learning new concepts and new ways of working. On-the-job training is available, with support from a network of leaders and colleagues. * A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same. * You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast-paced environment. * A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too! **During a typical day, you will:** * Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance. * Collaborate with