BMW of Raleigh
Automotive
ServiceAdvisor
“Service Advisor at BMW of Raleigh. Skills: Service Advisor, Customer Service, Communication. Meet & greet customers with courtesy. Provide an outstanding guest experience”
Industry & Context.
What They're Looking For.
Must Have
High School Diploma, 1 year of service writing experience, Current valid driver’s license, good reading, writing and math skills, excellent interpersonal skills, provide outstanding customer service, Ability to work retail hours, Computer proficient
Nice to Have
3+ years of service writing experience
What You'll Do.
Meet & greet customers with courtesy
Provide an outstanding guest experience
Determine course of action
Obtain customer authorization
Write up service needs
Give customer accurate estimate
Communicate effectively with customer
Achieve satisfactory repairs
Sale of necessary repair or maintenance
Advise customer of vehicle prognosis
Call customers to set appointments
Attend/complete required training
Attend department meetings
How You'll Work.
Communication Scope
communicate effectively with customer
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