ServiceAdvisor

**Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.** **The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.** **Audi Raleigh **has an outstanding opportunity for a **Service Advisor** to join their team! **What will you do?** Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties: * Ability to meet & greet customers with courtesy and efficiency * Responsible for proving an outstanding guest experience! * Determine the course of action to take and obtain customer authorization. * Write up service needs and give customer accurate estimate for dollar amount and completion time of work. * Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles. * Knowledge of warranty and service/insurance policies. * Keeping customer informed and advise customer of the prognosis of their vehicle. * Calling customers to set appointments and answer telephones at a timely manner. * Attends/completes required training and department meetings. **What are we looking for?** * High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. * Current valid driver’s