Atlantic Coast Honda
ServiceAdvisor
“Service Advisor at Atlantic Coast Honda. Skills: Service Advisor experience. Initiating automotive services and repairs by ascertaining vehicle performance problems and service verifying warranty and service contract developing writing repair maintaining customer records. Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer”
What You'll Achieve.
Earning customers for life
Industry & Context.
Ascertaining vehicle performance problems and service
drug free workplace
What They're Looking For.
Must Have
Acceptable driving record and a valid driver's license in your state of residence, 18 years or older required, High School graduate or equivalent
Nice to Have
Previous Service Advisor experience, preferred, Prior experience as an automotive technician a plus
What You'll Do.
Initiating automotive services and repairs by ascertaining vehicle performance problems and service verifying warranty and service contract developing writing repair maintaining customer records
Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Develop estimates by costing materials
and calculating customer's payment
including deductibles
Prepare repair orders (RO)
obtaining approval signatures and entering RO into service database system
Communicate additional repair and service needs to the customer based on vehicle inspection
Administer the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials
completion times and service expenses
How You'll Work.
Team & Collaboration
Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Communication Scope
Serve as the communicator and liaison between the customer and ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer; Communicate additional repair and service needs to the customer based on vehicle inspection; Keeping customer informed of service specials, completion times and service expenses
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