Company
ServiceAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Service Advisor. Skills: Service advising, Customer relations. Answer incoming telephone calls. Follow Initial Customer Contact process”
Industry & Context.
Drug free workplace
What They're Looking For.
Must Have
High school graduate or equivalent, 18 years or older, Acceptable driving record, Valid driver's license
What You'll Do.
Answer incoming telephone calls
Follow Initial Customer Contact process
Identify customer concerns
Confirm customer concerns
Offer resolution to concerns
Communicate service needs
Communicate service costs
Communicate service completion time
Assess customer needs
Conduct vehicle walk around
Attain agreement for service
Offer multi-point inspection
Write accurate repair orders
Follow Interim Customer Contact process
Provide accurate estimates
Support upfront pricing
Obtain approval for findings
Obtain approval for prices
Obtain approval for additional services
Dispatch repair orders
Utilize cost control methods
Communicate with technicians
Gain understanding of services
Follow-up with customer during repair
Follow Customer Delivery process
Process credit payment
Deliver vehicle to customer
Explain provided services
How You'll Work.
Communication Scope
Customer communication
Full Job Description
## Dealership: L0106 Lithia Chrysler Dodge Jeep Ram Fiat of Anchorage # **Lithia Chrysler Jeep Dodge RAM Fiat of Anchorage** ### ### **Service Advisor** **Pay Range:** $6,000 - $11,000/monthly - based on performance **Employment Type:** Full-Time At**Lithia Chrysler Jeep Dodge Ram FIAT of Anchorage** , we believe our people are the driving force behind our success. As part of the **Lithia & Driveway family**, we are committed to fostering a culture of teamwork, growth, and excellence where employees are empowered to build rewarding, long-term careers. We are currently seeking a motivated and customer-focused Main Line Service Advisor to join our dynamic service team. In this role, you will serve as the primary point of contact for our service customers, helping to deliver an exceptional ownership experience while identifying opportunities to recommend needed maintenance and repairs. If you have a passion for customer service, strong sales skills, and a desire to grow with an industry-leading organization, we encourage you to apply. **What You 'll Do** * Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). * Follow the Initial Customer Contact (ICC) process. * Greet customers in a friendly and professional manner. * Identify, confirm and offer resolution to customer concerns. * Communicate with customer what needs to be done, how much it will cost and when service will be complete. * Assess customer needs by conducting a vehicle walk around. * Attain agreement from customer for service needs. * Offer a multi-point inspection. * Write accurate repair orders using ADP system. * Follow the Interim Customer Contact (ICC2) process. * Provide estimates that are accurate and support upfront pricing guarantee. * Obtain approval to review findings of multi-point inspection and associated prices. * Obtain approval to proceed with Additional Service Requests. * Dispatch repair orders to technicians fo
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