Signode
Manufacturing
ServiceAccountCoordinator
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“Service Account Coordinator at Signode. Skills: Service dispatching, Customer service, Process improvement. Maintain cases, workorders, workflow. Input customer information and equipment”
What You'll Achieve.
Identify leads for upselling; Identify sales opportunities
Industry & Context.
What They're Looking For.
Must Have
High School Diploma or GED, 3+ years customer service or dispatching, Experience scheduling service calls, ERP system experience
What You'll Do.
Input customer information and equipment
Schedule service appointments
Assist managers in emergency scheduling
Monitor closing of open orders
Contribute to operational excellence
Improve department processes
Determine possible sales opportunities
Collaborate with other departments
Resolve customer issues
Assist with administrative activities
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaborate with other departments
Full Job Description
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers. We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector. Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company. Benefits: Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. Salary: The hourly wage for this position ranges from $23 - $31.09 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: Responsible for planning and scheduling the Field Service Technicians for installations, repairs and maintenance work. In addition, this position will be expected to identify opportunities for additional leads and upselling a broad range of other service products. Essential
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