CGS
ServerSupportEngineer
Neural analysis suggests this role is
optimal for Entry candidates.
“Server Support Engineer at CGS. Skills: Server Support, Technical Troubleshooting, Windows Server, Linux. Provide remote L1/L2 technical support. Troubleshoot hardware incidents”
Industry & Context.
Analytical thinking; Problem-solving skills
What They're Looking For.
Must Have
1–3 years of experience in Technical Support, Basic knowledge of enterprise server architecture, Basic knowledge of hardware components, Knowledge of Windows Server administration, Knowledge of Linux environments, Knowledge of VMware virtualization, Experience with troubleshooting, Experience with incident management processes
Nice to Have
Knowledge of RAID, Knowledge of BIOS, Knowledge of iLO/iDRAC, Knowledge of virtualization concepts, CompTIA A+ certification, Server+ certification, Similar technical certifications, Previous experience in enterprise technical support environments
What You'll Do.
Provide remote L1/L2 technical support
Troubleshoot hardware incidents
Troubleshoot software incidents
Investigate problems in Windows Server
Investigate problems in Linux
Investigate problems in VMware
Analyze system behavior
Provide technical solutions
Assist customers in server configuration
Assist customers in server installation
Assist customers in server administration
Manage incidents in ticketing systems
Document incidents in ticketing systems
Collaborate with escalation teams
How You'll Work.
Team & Collaboration
Escalation teams
Full Job Description
Job Description: We are looking for a Server Support Engineer (CGS Nexus), passionate about enterprise technologies and technical troubleshooting. In this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments based on Windows Server, Linux and VMware. Technical Requirements: Provide remote L1/L2 technical support via phone, email, and chat. Troubleshoot hardware and software incidents in enterprise environments. Investigate problems in Windows Server, Linux, and VMware environments. Analyze system behavior, identify causes, and provide technical solutions. Assist customers in server configuration, installation, and administration processes. Manage and document incidents in ticketing systems. Collaborate with escalation teams for complex technical cases. Ideal Candidate: 1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk. Basic knowledge of enterprise server architecture and hardware components. Knowledge of Windows Server administration, Linux environments, or VMware virtualization. Experience with troubleshooting and incident management processes. Analytical thinking and good problem-solving skills. Ability to work independently in a dynamic technical environment. Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts. Certifications such as CompTIA A+, Server+, or similar technical certifications. Previous experience in enterprise technical support environments. If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!
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