Copper Mountain Resort
Hospitality
Server-Banquets
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Server - Banquets at Copper Mountain Resort. Skills: Guest service, Food service, Beverage service. Serve provided products according to standards. Maintain efficiency, cleanliness, and accounting of sales”
What You'll Achieve.
Exceed guest expectations; Ensure overall satisfaction with dining experience; Create memories for our guests and staff; Have a positive impact on our guests and employees experience
Industry & Context.
Must own non-slip shoes, Ability to stand for long periods of time, Must be able to walk for a large part of the work day, Ability to negotiate stairs, Ability to lift and move 50# often, Ability to use, move and load hand trucks, Must be able to hear normal conversations in a busy, crowded environment, Vision must be within normal range to work safely and to read written information, Must have the dexterity to use all equipment and utensils normally associated with this position
What They're Looking For.
Must Have
Working knowledge of local liquor and health codes, Ability to stand for long periods of time, Must be able to walk for a large part of the work day, Ability to negotiate stairs, Ability to lift and move 50# often, Ability to use, move and load hand trucks, Ability to work a flexible schedule, any times or days needed, Ability to communicate effectively both verbally and written, Must be able to hear normal conversations in a busy, crowded environment, Vision must be within normal range to work safely and to read written information, Must have the dexterity to use all equipment and utensils normally associated with this position, Must be fluent in English, Ability to work in a fast-paced environment, Must own non-slip shoes, Must be at least 18 years old
Nice to Have
High School Diploma or GED necessary, Three-year FOH bar service experience preferable, TIPS certification preferable, may be obtained after employment, Previous fine dining experience required with emphasis on fine wine and spirits
What You'll Do.
Serve provided products according to standards
and accounting of sales
Provide guests with fast
efficient food and beverage service
Make guests feel comfortable and relaxed
Ensure overall satisfaction with dining experience
Strive to exceed guest expectations
Create memories for guests and staff
Follow Standard Operating Procedures
Take ownership of the position
Be polite and respectful of guests and employees
Acknowledge every guest immediately
Observe the four 10 foot rule
Be available to guests and employees
sanitary work environment
Coordinate efficient flow of business
Act as liaison between bartender
Support members through teamwork
Keep bar area clean and bussed
Ensure guests have what they need
Answer guest inquiries
Make guests feel welcome
Serve and fix with monetary limit
Attend daily staff meeting
Check with Manager for special events
Ensure restaurant is ready to open
Ensure bar stations are well equipped and clean
keep it clean and organized
Perform table and bar maintenance
Assist in general cleaning of the building
Check restrooms throughout the day
Ensure restaurant is sufficiently stocked with condiments
Review the shift with MOD
Greet and serve guests promptly and courteously
Give drink and menu descriptions
Handle cash and reconcile cash
Perform proper food and beverage service
Perform proper sequence of service
Assist with restroom cleanliness and duties
Reflect on each shift
Thank every guest and invite back
Make a positive impact on guest and employee experience
Perform laundry duties
Check for guest satisfaction
Inform management of potential problems
Assist management in maintaining high employee morale
congenial and helpful attitude
Answer incoming phone calls
Report and fix unsafe or unsanitary working conditions
Function as an ambassador of Copper Mountain
Model and share Copper culture
Uphold professional image
Exceed guest expectations
Create memories for guests and staff
How You'll Work.
Team & Collaboration
Support members through teamwork and mutual respect; Act as a liaison between bartender, guest and management; Assist management in maintaining high employee morale; Model and share the Copper “culture” with our guests and employees
Communication Scope
Communicate effectively both verbally and written; Answer incoming phone calls in a timely, professional and courteous manner
Full Job Description
**Location:** Frisco, Colorado **Copper Mountain Resort** is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. **Copper Mountain Resort** is also home to Woodward Copper action-sports camps, programs, and training facility. **Job Title:** Server **Job Status:** Seasonal **Note: This position is not eligible for employee housing. F &B Outlets that may be hiring include: Aerie, Downhill Duke's, Forage & Feast, Jack's Bar, JJ's, Sawmill, or Ten Mile Tavern. For more information these locations **_[**Click Here**](http://www.coppercolorado.com/dining-shopping/dining-overview/)_ **Compensation and Benefits:** * Compensation: Proposed hiring rate of $12.14+, actual pay will be adjusted based on experience. * Benefits: This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available. **Job Summary:** Responsible for serving provided products according to standards of service while maintaining efficiency, cleanliness, and an accurate accounting of sales. Specifically, provide guests with fast, efficient food and beverage service while making the guest feel as comfortable and relaxed as possible to ensure overall satisfaction with dining experience. **Essential Duties and Responsibilities:** * To continually strive to exceed guest’s expectations * To help create memories for our guests and staff as the best mountain resort experience again and again * Standard Operating Procedures will be followed at all times * Must have
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