The Kartrite Resort
Server
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Server at The Kartrite Resort. Skills: Exceptional service, Customer satisfaction, Financial goals. Check station for set-up. Check station for cleanliness”
What You'll Achieve.
Achieve customer satisfaction; Meet financial goals; Exceed financial goals
Industry & Context.
Transport orders up to 30 lbs, Transport large trays up to 30lbs
What They're Looking For.
Must Have
Basic knowledge of food and beverage preparation, Knowledge of service standards, Guest relations knowledge, Etiquette knowledge, Knowledge of table settings, Knowledge of service ware, Knowledge of menu items, Ability to remember menu items, Ability to transport trays up to 30lbs, Ability to operate beverage equipment, Ability to operate toast equipment, Ability to establish effective working relationships, Ability to operate a keyboard, Ability to learn Point of Sale procedures, Effective verbal communication skills, Effective written communication skills, Ability to adapt communication style
Nice to Have
Willing to pitch-in, Team player
What You'll Do.
Check station for set-up
Check station for cleanliness
Explain restaurant promotions
Repeat order to guest
Input order into Point of Sale
Retrieve orders from kitchen
Confirm order accuracy
Deliver order to guest
Serve specialty coffees
Operate Point of Sale procedures
Present check to guest
Comply with attendance rules
Perform job-related duties
How You'll Work.
Communication Scope
Verbal communication; Written communication; Adapt communication style
Full Job Description
**About Us** Welcome to the Kartrite Resort & Waterpark, one of the countries most modern indoor waterparks. Located in the Catskills, this luxury lodge experience is the perfect adventure for families of all ages. We are looking for passionate, engaged team members to join us in creating an unforgettable experience for all of our guests. Apply today to learn more! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. **Overview** Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. ### **Essential Duties and Responsibilities** * Check station before, during and after shift for proper set-up and cleanliness. * Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. * Record the details of the order from the guests, repeating the order to the guest to check for accuracy. * Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed. * When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. * Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. * Replenish beverages as necessary and check with guests for overall satisfaction. * Market and serve upon request any dessert items or specialty coffees. * Operate the Point of Sale
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