Level99
Food & Beverage Operations
Server
Neural analysis suggests this role is
optimal for Entry candidates.
“Server at Level99. Skills: Hospitality, Guest service, Teamwork. Create warm and inviting atmosphere. Anticipate guest needs”
Industry & Context.
Ability to work flexible schedule, Weekend availability, Able to work ten hour-plus shifts, Ability to stand, sit, squat or walk for extended periods, walk up and down stairs, Able to grasp, reach overhead, push, lift and carry up to 50 pounds, Ability to work well under pressure, Must be 18 years old or older
What They're Looking For.
Must Have
Ability to work a flexible schedule, Weekend availability, Able to work ten hour-plus shifts, Ability to stand, sit, squat or walk for extended periods, walk up and down stairs, Able to grasp, reach overhead, push, lift and carry up to 50 pounds, Ability to work well under pressure, Effective verbal and written communication skills, Knowledge of health and sanitation code and policies, Organized with attention to detail, High integrity and professionalism, A positive, joyful, upbeat and energetic attitude, Must be 18 years old or older
Nice to Have
Passion and capability to learn quickly
What You'll Do.
Create warm and inviting atmosphere
Anticipate guest needs
Serve guests with positive attitude
Convey passion for beer
Convey passion for entertainment
Convey enthusiasm for food menu
Maintain menu knowledge
Maintain food allergy knowledge
Approach guests with empathy
Be present and attentive
Keep server stations stocked
Keep section clean and clear
Review daily tasks checklist
Contribute to beer hall experience
Uphold 'Full hands in. Full hands out.'
Process transactions accurately
Follow steps of service
Check guest identification
Comply with health standards
Comply with safety standards
Comply with hygiene standards
How You'll Work.
Team & Collaboration
Work effectively with the team; Support one another; Work as a team at all times; Support one another; Transparency between team members and management
Communication Scope
Effective verbal communication; Effective written communication
Full Job Description
## Description OVERVIEW A Server at Level99 provides exceptional hospitality, creating a warm and inviting atmosphere for all restaurant guests and entertainment players with genuine enthusiasm. They anticipate guest needs, possess extensive food and beverage knowledge, and work effectively with the team to ensure seamless and exemplary service. ## RESPONSIBILITIES The duties & responsibilities below are for servers but our success is entirely predicated on everyone supporting one another - Server & Bar, Front & Back of House. Make guests feel appreciated and welcome through your actions. Always seek meaningful connection with guests and cultivate regulars. Have a good time and serve guests with a genuinely positive attitude. Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work. Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience. Approach guests with empathy and create a welcoming but not overbearing table presence. Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need. Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest. Be proactive about keeping the server stations stocked and your section clean and clear. Review daily tasks checklist to have the floor clean and ready for service. Run food, bus tables and contribute to beer hall experience. Uphold the expectation of “Full hands in. Full hands out.” Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory. Understand and follow the steps of service. Be punctual and show up to work on time and ready to work. Check identification of guests to verify they are of legal drinking age. Embracing change and desire to grow wit
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