Wolt

Serbian-SpeakingSupportAssociate(Part-Time,Belgrade)

€720–960k ~AI est. Belgrade, Serbia PART TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Serbian-Speaking Support Associate (Part-Time, Belgrade) at Wolt. Support customers via live chat. Support customers via phone”

What They're Looking For.

Must Have

Fluent in Serbian, Professional working proficiency in English, Comfortable working hybrid, Can work in shifts

What You'll Do.

Support customers via live chat

Support customers via phone

Support courier partners via live chat

Support courier partners via phone

Support venues via live chat

Support venues via phone

Ensure delivery operations run smoothly

Develop support function with support team

Develop support function with other teams

How You'll Work.

Team & Collaboration

Customer Success; Support team; Other teams within Wolt

Full Job Description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. ⭐ Join Wolt as a Serbian-Speaking Support Associate ⭐ We are looking for part-time Support Associates to join our Support team in Belgrade! 💙 What you'll be doing: Supporting our customers, courier partners and venues via live chat and phone Ensuring that the delivery operations run smoothly Developing our support function together with the support team as well as other teams within Wolt 🤓 Our humble expectations: You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset You are comfortable working hybrid (coming to the office) several days per week You can work in shifts in mornings, evenings and weekends - our support is open seven days a week You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment You are fluent in Serbian language and you have professional working proficiency in English 🎁 What’s in it for you: Private Health insurance - for all employees 25+ days of vacation - per year Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account. Employee assistance program 🚀 Next steps: If you are excited about working in a high-growth envir

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