SeniorWorkplaceEngineer

Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community. Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany. Responsibilities * Ensure optimal performance, uptime, and reliability of Microsoft 365 services, with primary focus on Office 365 Apps and the end-user productivity experience. * Provide Level 2/Level 3 support for Microsoft 365 desktop applications including: Outlook, Word, Excel, PowerPoint, OneNote, Access (where applicable) * Diagnose and resolve application crashes, performance issues, startup failures, add-in conflicts, and configuration problems. * Plan and execute Office Apps upgrades, patches, and feature rollouts, including compatibility testing and user impact assessment, to keep services current and aligned with business needs. * Implement and maintain security and compliance controls to protect M365 services from unauthorized access and support organizational standards. * Manage and resolve support tickets via ITSM tools, prioritize tasks against SLAs,