Accesa
Tech / AI / Software
SeniorWorkplaceEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Workplace Engineer at Accesa. Skills: M365 services management, Teams, SharePoint, OneDrive, O365, Exchange/Outlook Client, Technical Support, Troubleshooting, Security, Compliance. Ensuring optimal performance and uptime for key M365 services (Teams, SharePoint, OneDrive, O365, Exchange/Outlook Client). Monitoring M365 services”
What You'll Achieve.
Minimize disruption; Ensure a seamless user experience; Maintain system integrity and performance; Ensure all services are up to date and aligned with business requirements; Protect M365 services from unauthorized access; Ensure compliance with industry standards and organizational policies; Meet service level agreements (SLAs); Timely resolution of all issues
Industry & Context.
Problem-solving through technology; Diagnosing and resolving technical problems
What They're Looking For.
Must Have
Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience supporting M365 services, Hands-on experience with configuration and administration within the M365 environment, understanding of security best practices for M365 services, Experience with system monitoring, performance tuning, and troubleshooting within M365, Ability to manage multiple priorities and meet deadlines in a fast-paced environment, Proficiency in German (B2/C1) and English, both written and spoken
Nice to Have
Certifications related to M365 services (e.g. Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc. ), Experience with PowerShell scripting and automation for managing M365 services
What You'll Do.
Ensuring optimal performance and uptime for key M365 services (Teams
Exchange/Outlook Client)
Monitoring M365 services
Providing advanced support for M365-related issues
Resolving technical problems
and enhancements across the M365 environment
Implementing and upholding security protocols
Managing and resolving support tickets
Prioritizing tasks to meet SLAs
How You'll Work.
Team & Collaboration
Work closely with cross-functional teams to ensure the smooth operation of M365 services; Provide technical expertise for ongoing projects; Support cross-departmental collaboration
Communication Scope
Proficiency in German (B2/C1) and English, both written and spoken
Full Job Description
Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community. Our client is a trusted partner in the financial-banking sector in Germany, both in the public and private sectors who offers services for over 150,000 banking workstations and for more than 4,500 employees. It covers over 60% of banking sector in Germany. Responsibilities * M365 Knowledge: As a Senior Workplace Engineer, your primary focus will be ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365, and Exchange/Outlook Client. You will regularly monitor these services to maintain and enhance their reliability and efficiency. * Issue Resolution and Troubleshooting: Provide advanced support for M365-related issues by diagnosing and resolving technical problems promptly to minimize disruption and ensure a seamless user experience. * System Upgrades and Enhancements: Conduct essential upgrades, patches, and enhancements across the M365 environment to maintain system integrity and performance. Ensure all services are up to date and aligned with business requirements. * Security and Compliance: Implement and uphold security protocols to protect M365 services from un
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