DoorDash
logistics
SeniorWorkforceManagementAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Workforce Management Analyst at DoorDash. Skills: Workforce Planning, Data Analysis, Process Improvement. Build and maintain support capacity plan models. Forecast incoming contacts”
What You'll Achieve.
Improve forecast accuracy; Improve support operations; Address current staffing gaps; Optimize staffing implementation; Improve speed, quality, effectiveness, and customer experience
Industry & Context.
Attacking complex problems; Digging into the weeds; Operating at the lowest level of detail; Thinking long-term; Letting data win arguments; Having 3 more options in your back pocket
What They're Looking For.
Must Have
4+ years of post-grad experience, Experience in tech, operations, strategy, consulting, banking, or a related experience
What You'll Do.
Build and maintain support capacity plan models
Forecast incoming contacts
Analysis on historical data
Guide Short-Term staffing adjustments
Work with operations team
Make proactive and corrected improvements
Partner with Real Time Analysts
Build out and report on seasonality trends
Produce data and insights
Accomplish recommendations
Identify areas for improvement
How You'll Work.
Team & Collaboration
Work with operations team; Partner with Real Time Analysts; Partner with teams within integrity, customer experience, and our product, engineering, and tools teams
Communication Scope
Outstanding written and verbal communications skills
Process & Methodology
Implementing timelines, Aligning partners, Testing ideas, Achieving and measuring results
Full Job Description
About the Team The GSIO Workforce Management Planning Team consists of our Senior Manager, 3 Workforce Managers, multiple Workforce Planners/Schedulers and RTAs. Enjoy a comfortable team-oriented environment where things are always happening at a rapid pace and you can prioritize and organize tasks simultaneously. Manage outcomes and be empowered to make the decisions to lead to those outcomes. Be focused on quality, output-motivated, an extreme achiever who is progressive, and always pushing yourself to be 1% better each day! About the Role As one of DoorDash’s core operations teams, Support Ops is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team designs, manages and operates DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time. As part of DoorDash’s Support Operations Team, we’re looking for an experienced Workforce Planner to help develop and scale our support lines of businesses in the Phoenix area. This role will be a key player in planning our monthly, daily, and hourly staffing levels and ensure we’re providing our customers with best-in-class service with up to date hiring plans. This role will play a vital part in improving forecast accuracy, reporting, and planning around floor staff utilization and efficiency. You’re excited about this opportunity because you will… Build and maintain support capacity plan models at a monthly, weekly, and interval level for a large, 24/7/365 organization. Forecast incoming contacts based on Delivery volume, Mx and Dx onboarding. Analysis on historical data to provide insights that improve support operations. Guide Short-Term staffing adjustments to address current staffing gaps. Work with our operations team to track how our staffing is being implemented and optimized. Make proactive and corrected improvements. Partner with Real Time Analysts for dema
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