DoorDash
logistics
SeniorWFMPlanningAnalyst
“Senior WFM Planning Analyst at DoorDash. Skills: Workforce planning, Forecasting, Data analysis. Build support capacity plan models. Forecast incoming contacts”
What You'll Achieve.
Improve forecast accuracy; Improve support operations; Ensure best-in-class service; Improve speed; Improve quality; Improve effectiveness; Improve customer experience
Industry & Context.
Analytical; Data driven; Attacking complex problems; Digging into the weeds; Thinking long-term
What They're Looking For.
Must Have
4+ years of post-grad experience, Experience in diverse cultures (tech, operations, strategy, consulting, banking, or related)
What You'll Do.
Build support capacity plan models
Forecast incoming contacts
Analyze historical data
Guide short-term staffing adjustments
Track staffing implementation
Make proactive improvements
Report on seasonality trends
Produce and use data insights
How You'll Work.
Team & Collaboration
Work with operations team; Partner with Real Time Analysts; Partner with teams within integrity; Partner with customer experience teams; Partner with product teams; Partner with engineering teams; Partner with tools teams
Communication Scope
Outstanding written communication skills; Outstanding verbal communication skills
Process & Methodology
Implement timelines, Aligning partners, Testing ideas, Measuring results
Applying for this Senior WFM Planning Analyst role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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