UOB
banking
SeniorVP,GroupInfrastructurePatchManagementLead
“Senior VP, Group Infrastructure Patch Management Lead at UOB. Skills: Infrastructure Patch Management, process ownership, vendor management, risk management, stakeholder management. end‑to‑end ownership of the Patch Deployment Process. ensuring that patching services are delivered consistently, effectively, and in alignment with the Bank’s technology risk, regulatory, and resilience expectations”
What You'll Achieve.
ensuring that patching services are delivered consistently, effectively, and in alignment with the Bank’s technology risk, regulatory, and resilience expectations; enterprise‑level accountability for service delivery, vendor performance, process maturity, and risk transparency; Service quality and outcomes; SLA delivery and remediation of breaches; Continuous improvement, automation, and standardization; patch management outcomes directly support the Bank’s technology risk posture; Ensure patch management controls, evidence, and reporting are inspection‑ready; Define and standardize KPIs, SLAs, and outcome‑based metrics for patch management services; Ensure consistent, accurate, and timely reporting of patch deployment outcomes across divisions; Provide senior‑management‑ready dashboards and insights highlighting coverage, timeliness, exceptions, risk exposure and trends; Ensure reporting supports downstream risk, audit, and management forums; uplift the maturity of the infrastructure patch management operating model; Reduction of fragmentation; Improvement of automation and standardization; Set a clear target‑state operating model for Infrastructure Patch Management across the Group
Industry & Context.
Resolve cross‑boundary issues related to ownership, prioritization, sequencing, and risk acceptance; Identify structural gaps and drive remediation
What They're Looking For.
Must Have
leadership experience in Infrastructure Operations, and/or Infrastructure Patch Management, experience managing large‑scale outsourced technology services, Proven track record of process ownership across multiple teams and delivery models, Deep understanding of technology risk, control frameworks, and regulatory expectations
Nice to Have
Experience in financial services or a regulated banking environment, Experience handling regulatory inspections related to infrastructure, security, or patch management, vendor governance and contract management background
What You'll Do.
end‑to‑end ownership of the Patch Deployment Process
ensuring that patching services are delivered consistently
and in alignment with the Bank’s technology risk
and resilience expectations
enterprise‑level accountability for service delivery
and risk transparency
Act as the end‑to‑end process owner for Infrastructure Patch Management across all in‑scope technologies
and continuously improve common patch management process blueprints
and governance standards
Ensure consistent application of policies
and reporting irrespective of delivery model
Take full service ownership for patching services delivered by HCL across all infrastructure patching tracks
Drive expansion of active governance coverage
Hold the vendor accountable for service quality and outcomes
SLA delivery and remediation of breaches
continuous improvement
Lead quarterly and ad‑hoc vendor performance reviews
and corrective action plans
Ensure patch management outcomes directly support the Bank’s technology risk posture
Partner closely with Group Information Security (GIS) to align on CVE prioritisation
and regulatory expectations
Ensure patch management controls
and reporting are inspection‑ready for internal audit and regulators
Provide clear senior‑management narratives on patch risk exposure
and remediation progress
Act as the single coordination point across GIPS infrastructure teams
multiple internal delivery teams
and Application Custodians
Drive alignment across teams that currently deliver patching under different operational models
Resolve cross‑boundary issues related to ownership
Define and standardize KPIs
and outcome‑based metrics for patch management services
and timely reporting of patch deployment outcomes across divisions
Provide senior‑management‑ready dashboards and insights highlighting coverage
risk exposure and trends
Ensure reporting supports downstream risk
and management forums
Lead initiatives to uplift the maturity of the infrastructure patch management operating model
including service consolidation
reduction of fragmentation
improvement of automation and standardization
Identify structural gaps and drive remediation through changes to processes
and accountability models
Set a clear target‑state operating model for Infrastructure Patch Management across the Group
How You'll Work.
Team & Collaboration
Senior stakeholder engagement across GIPS, GIS, GBT, GMET, and GADT; Act as the single coordination point across GIPS infrastructure teams, multiple internal delivery teams, external vendors, and Application Custodians; Drive alignment across teams that currently deliver patching under different operational models; Resolve cross‑boundary issues related to ownership, prioritization, sequencing, and risk acceptance
Communication Scope
Provide clear senior‑management narratives on patch risk exposure, exceptions, and remediation progress; Provide senior‑management‑ready dashboards and insights
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