Critical Mass
SeniorUXWriter
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior UX Writer at Critical Mass. Skills: UX writing, Transactional copy, Content strategy. Translate creative direction into copy concepts. Translate complex topics into clear language”
What They're Looking For.
Must Have
6+ years copywriting experience, Significant focus on UX writing, Significant focus on transactional content, Significant focus on product copy, Demonstrable understanding of Web trends, Demonstrable understanding of technologies, Proven ability to lead content strategy, Proven ability to influence stakeholders, Deep understanding of user experience, Deep understanding of conversion optimization, Deep understanding of customer journey design, Experience navigating legal requirements, Experience navigating compliance requirements, Experience navigating accessibility requirements
Nice to Have
Portfolio showcases content that improves user experience, Collaborated with user experience, Collaborated with design, Collaborated with product, Collaborated with engineering, Created cohesive language across products, Created cohesive language across platforms, Created unified voice across products, Created unified voice across platforms, Devise imaginative UX solutions
What You'll Do.
Translate creative direction into copy concepts
Translate complex topics into clear language
Own strategy of transactional copy
Own execution of transactional copy
Write transactional content
Optimize transactional content
Ensure copy supports business goals
Ensure copy supports user needs
Mentor junior writers
Provide creative direction on projects
Work on multiple projects simultaneously
How You'll Work.
Team & Collaboration
Collaborate with UX; Collaborate with product; Collaborate with engineering; Collaborate with legal teams; Collaborate with creative team members
Full Job Description
Are you a seasoned UX Writer who is passionate about delivering elevated digital experiences through useful, meaningful copy? One of Critical Mass' clients is looking for a Senior UX Writer who is exceptional at driving the direction of content and creating cohesive product narratives across multiple platforms and touch points. Our team works across the client's transactional projects, touching everything from complex user flows to micro copy. As a Senior UX Writer, your portfolio showcases content that improves the overall user experience. To achieve this, you've collaborated with a variety of disciplines, including user experience, design, product, engineering, etc. Working with each, you have created cohesive language and a unified voice across products and platforms. If you're looking for an opportunity that will challenge you to devise imaginative UX solutions for one of the most recognized brands in the world, then this role is for you. Contract Duration: June 29 to September 25 What You'll Do: Translate creative direction and copy points from creative briefs into engaging and effective copy concepts (incl. translate complex or technical topics into clear, accessible language) Own the strategy and execution of transactional copy across email, SMS, in-app messaging, and emerging channels Write and optimize transactional content (checkout flows, order confirmations, shipping updates, error states, account notifications) Edit and proofread content to maintain high quality standards Partner with UX, product, engineering, and legal teams to ensure copy supports business goals and user needs Collaborate with creative team members to determine the conceptual and copy direction Mentor junior writers and provide creative direction on transactional projects Work on multiple projects simultaneously What We're Looking For: 6+ years of copywriting experience with significant focus on exceptional UX writing, transactional content, or product copy A keen enthusiasm for and d
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