Thomson Reuters
Information Technology
SeniorUXResearcher
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“Senior UX Researcher at Thomson Reuters. Skills: UX research, Qualitative research, Quantitative research, Generative AI. Determine research approaches. Recommend research approaches”
What You'll Achieve.
Deliver research informing product strategy; Deliver research informing design decisions; Develop deeper user understanding; Act on user insights; Empower customers; Address customers' biggest pain points
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
Master's degree or equivalent industry experience, 5+ years of UX research experience, Experience in UX research on B2B SaaS solutions, Experience conducting exploratory/generative research, Experience conducting tactical research, Experience with moderated and unmoderated formats, Experience conducting qualitative research, Experience conducting quantitative research, Experience throughout an agile development process, Analytical and problem-solving skills, Excellent verbal communication skills, Excellent written communication skills, Ability to operate independently, Ability to remain communicative and collaborative
Nice to Have
Bachelor's degree with demonstrated industry experience, Applied experience with generative AI tools, Experience with data analytics, Portfolio is a nice-to-have
What You'll Do.
Determine research approaches
Recommend research approaches
Lead exploratory research studies
Lead generative research studies
Frame the problem space
Plan research initiatives
Design research initiatives
Execute research initiatives
Monitor UX project execution
Establish UX project metrics
Track UX project metrics
Develop UX research artifacts
Synthesize qualitative data
Synthesize quantitative data
Drive product decisions
Drive design decisions
Work collaboratively with designers
Work collaboratively with content writers
Work collaboratively with product teams
Work collaboratively with development teams
Support multi-disciplinary teams
Partner with multi-disciplinary teams
Influence multi-disciplinary teams
Leverage generative AI tools
Accelerate research workflows
Enhance research workflows
Stay current with research techniques
Stay current with research tools
Stay current with AI-driven practices
Mentor UX Researchers
Assist UX Researchers
Advocate user-centered approach
Advocate evidence-based approach
Balance business needs
How You'll Work.
Team & Collaboration
UX designers; Content writers; Product teams; Development teams; Multi-disciplinary teams; Leadership; Cross-functional teams
Communication Scope
Build compelling narratives; Communicate insights effectively
Process & Methodology
Agile software development
Full Job Description
**Sr. User Experience Researcher** **Role Summary:** Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them. As a Senior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matter expertise while delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they accomplish their jobs to be done. **About the Role** : In this role as **S****enior UX**** Researcher**, you will: * Determine and recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process * Lead exploratory and generative research studies, including discovery research that frames the problem space, identifies user needs, and gathers enough evidence and init
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