Thomson Reuters

Information Technology

SeniorUXResearcher

$105–105k Toronto, Ontario, Canada; Minneapolis, Minnesota, United States; Ann Arbor, Michigan, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior UX Researcher at Thomson Reuters. Skills: UX research, Qualitative research, Quantitative research, Generative AI. Determine research approaches. Recommend research approaches”

What You'll Achieve.

Deliver research informing product strategy; Deliver research informing design decisions; Develop deeper user understanding; Act on user insights; Empower customers; Address customers' biggest pain points

Industry & Context.

Information Technology
Problems you'll solve

Analytical skills; Problem-solving skills

What They're Looking For.

Must Have

Master's degree or equivalent industry experience, 5+ years of UX research experience, Experience in UX research on B2B SaaS solutions, Experience conducting exploratory/generative research, Experience conducting tactical research, Experience with moderated and unmoderated formats, Experience conducting qualitative research, Experience conducting quantitative research, Experience throughout an agile development process, Analytical and problem-solving skills, Excellent verbal communication skills, Excellent written communication skills, Ability to operate independently, Ability to remain communicative and collaborative

Nice to Have

Bachelor's degree with demonstrated industry experience, Applied experience with generative AI tools, Experience with data analytics, Portfolio is a nice-to-have

What You'll Do.

Determine research approaches

Recommend research approaches

Lead exploratory research studies

Lead generative research studies

Frame the problem space

Plan research initiatives

Design research initiatives

Execute research initiatives

Monitor UX project execution

Establish UX project metrics

Track UX project metrics

Develop UX research artifacts

Synthesize qualitative data

Synthesize quantitative data

Drive product decisions

Drive design decisions

Work collaboratively with designers

Work collaboratively with content writers

Work collaboratively with product teams

Work collaboratively with development teams

Support multi-disciplinary teams

Partner with multi-disciplinary teams

Influence multi-disciplinary teams

Leverage generative AI tools

Accelerate research workflows

Enhance research workflows

Stay current with research techniques

Stay current with research tools

Stay current with AI-driven practices

Mentor UX Researchers

Assist UX Researchers

Advocate user-centered approach

Advocate evidence-based approach

Balance business needs

How You'll Work.

Team & Collaboration

UX designers; Content writers; Product teams; Development teams; Multi-disciplinary teams; Leadership; Cross-functional teams

Communication Scope

Build compelling narratives; Communicate insights effectively

Process & Methodology

Agile software development

Full Job Description

**Sr. User Experience Researcher** **Role Summary:** Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them. As a Senior UX Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matter expertise while delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they accomplish their jobs to be done. **About the Role** : In this role as **S****enior UX**** Researcher**, you will: * Determine and recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process * Lead exploratory and generative research studies, including discovery research that frames the problem space, identifies user needs, and gathers enough evidence and init

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