SeniorUXResearcher

## Description Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. We are looking for a Senior UX Researcher to contribute to our end-to-end research across our product organization. This is a research-first role: you will spend the majority of your time generating and evaluating user insights that directly shape product direction. You will also bring light design sensibility to the way you communicate findings, and contribute modestly to our design system at the code level. This is not a design engineering role. If you thrive on deep human understanding, are fluent in both discovery and validation methods, and know how to turn research into decisions — this is built for you. ## How will you contribute? Research (Primary — 80%) Plan and execute generative research: user interviews, contextual inquiry, diary studies, and ethnographic observation to uncover unmet needs and opportunity spaces. Design and run evaluative research: usability studies, concept testing, prototype reviews, and survey-based validation at key product milestones. Define research questions collaboratively with product, design, and engineering partners, then own execution from recruitment through synthesis. Develop and maintain a research repository that makes insights discoverable and actionable across teams. Communicate findings clearly to audiences ranging from ICs to senior leadership, adapting depth and format to the audience. Advocate