Smarsh
SaaS
SeniorUXResearcher
“Senior UX Researcher at Smarsh. Skills: UX research, Generative research, Evaluative research, Qualitative methods, Quantitative methods, Research synthesis, Communicating findings, Design system contributions. Plan and execute generative research. Design and run evaluative research”
What You'll Achieve.
Manage risk and unleash intelligence in their digital communications; Spot compliance, legal or reputational risks in 80+ communication channels; Generate and evaluate user insights that directly shape product direction; Ensure research insights are reflected in design decisions and interaction patterns; Accurately represent intended interactions
Industry & Context.
Manage risk; Uncover unmet needs and opportunity spaces; Turn research into decisions
What They're Looking For.
Must Have
5+ years of UX research experience, Demonstrated mixed-methods practice spanning both generative and evaluative approaches, Deep fluency in qualitative methods (interviews, contextual inquiry, diary studies), Working knowledge of quantitative methods (surveys, behavioral analytics, A test interpretation), Experience recruiting and managing research participants across diverse populations, Proven ability to design research that drives product decisions, Working knowledge of HTML, CSS, and JavaScript at a level that enables building and modifying interactive prototypes for research purposes, Comfort contributing to an existing component library, Written and verbal communication skills, Track record of influencing product direction through research, Experience facilitating workshops, alignment sessions, and research readouts with cross-functional teams, Able to scope and prioritize research independently in a fast-moving environment
Nice to Have
Experience embedding in or contributing to a design system team, Background in a domain with complex or technical user needs (e.g., enterprise software, developer tools, financial products), Familiarity with accessibility research practices and inclusive design principles, Experience with unmoderated research platforms (UserTesting, Maze, Lyssna), Experience with synthesis tools (Dovetail, EnjoyHQ, Aurelius), Bachelor’s degree or higher in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Science, or a related field — or equivalent practical experience, Advanced degrees are valued but not required, Mentorship experience or genuine interest in developing junior researchers
What You'll Do.
Plan and execute generative research
Design and run evaluative research
Define research questions collaboratively
Own execution from recruitment through synthesis
Develop and maintain a research repository
Communicate findings clearly
Advocate for the user in roadmap and prioritization conversations
Contribute to and evolve team research standards
well-structured deliverables that translate research into action
Collaborate closely with product designers
Facilitate participatory design activities and co-creation sessions
and JavaScript contributions to our design system
Work within existing component library
How You'll Work.
Team & Collaboration
Collaborate with product, design, and engineering partners; Collaborate closely with product designers; Facilitate participatory design activities and co-creation sessions with users and internal stakeholders; Collaborate with design engineers; Experience facilitating workshops, alignment sessions, and research readouts with cross-functional teams
Communication Scope
Written and verbal communication skills; Adapting depth and format to the audience
Process & Methodology
Own execution from recruitment through synthesis, Able to scope and prioritize research independently
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