Merkle
SeniorUXResearchAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior UX Research Analyst at Merkle. Skills: Qualitative Research, Client communication, Project management, Data analysis. Liaise with clients for projects briefing. Ensure quality delivery by identifying process improvement”
Industry & Context.
Problem solving ability, to solve multiple technical non-technical issues; Adaptability to handle and solve any research related or operational issues on the go
What They're Looking For.
Must Have
Experience with Qualitative Research methodologies like Interviews, Group discussions, online Diaries, Surveys and blogs, Capability to carry out on ground as well as online consumer interactions, Familiarity with video conferencing tools (e. g. , Zoom, Microsoft Teams) for conducting remote interviews and usability studies, Interact with the client to understand their needs, Guide the customer on the appropriate research strategy that addresses their business objectives, Design the discussion guide / questionnaire / research framework, Analyse the information and create insights / synthesize findings, Create the report for the client, Create reports in PowerPoint, Google Slides, Design proposals / pitches for client studies, Manage the overall project end to end, Be the key point of contact for the client, Moderate interviews, manage diary studies
What You'll Do.
Liaise with clients for projects briefing
Ensure quality delivery by identifying process improvement
Exceed client expectations from project inception
Maintain high level of quality for client deliverables
Resolve escalations and proactively taking corrective measures
Keep clients and supervisor in the loop
Contribute to team meetings by being prepared
How You'll Work.
Team & Collaboration
Collaborate with multiple internal stakeholders; Collaborate with external stakeholders (vendors and clients); Keep clients and supervisor in the loop; Contribute to team meetings
Communication Scope
Communication skill is vital to explain one’s perspective to client as well as internal team members; written and verbal communication skills help in creating multiple research documents
Process & Methodology
Manage the overall project end to end
Full Job Description
**Job Description:** **_Experience: 10 + Years_** ** _Location: Mumbai, Bangalore, Flexible/WFH an option_** ** _Key Skills and Responsibilities (non-technical) –_** * Empathy, to be able to understand and share the feeling of users. * Active listening to be able to listen to users during interviews and discussions and elicit understanding, that can be leveraged to elicit required information and nuanced insights. * Observational skills to observe non-verbal cues, to extract valuable insights. * Analytical thinking to analyse complex qualitative data, spot patterns and derive insights, to provide actionable outcomes for the client. * Problem solving ability, to solve multiple technical non-technical issues that can occur through the whole research journey starting from client conversation/briefing, recruitment, moderations, analysis and reporting. * Cultural awareness and sensitivity, to ensure that the researcher is respectful and inclusive towards participants coming from all walks of life and diverse cultural backgrounds. * Communication skill is vital to explain one’s perspective to client as well as internal team members. * Strong written and verbal communication skills help in creating multiple research documents. * Collaboration, to be able to collaborate with multiple internal stakeholders (team members) and external stakeholders (vendors and clients) to carry out projects effectively and efficiently. * Flexibility and adaptability, to be able to adjust to any unexpected developments in projects and to be able to effectively handle and solve any research related or operational issues on the go. * Closely liaise with clients for projects briefing and post study information. * Business acumen to facilitate discussions with customers on how research findings impact their research and business goals. * Ensure quality delivery by identifying process improvement and standardization opportunities to assist with efficiency. * Consistently exceed client expectations
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