GetYourGuide
SeniorUXManager(Payments,Checkout&Post-Booking)
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“Senior UX Manager (Payments, Checkout & Post-Booking) at GetYourGuide. Skills: UX Management, Payments UX, Checkout UX, Post-booking UX, Team Leadership, Cross-functional Collaboration, Problem Solving, Experimentation, Data-driven Design. Lead a small team of product designers, content designers, and researchers.. Responsible for the customer experience across our payments, checkout, and post-booking service journeys, with a focus on reliability, flexibility, and support at scale.”
What You'll Achieve.
Deliver measurable improvements in conversion, payment reliability, post-booking NPS, and customer support efficiency.; Ship high-quality work at speed and scale.
Industry & Context.
Solving ambiguity through structured design thinking and frameworks.; Drive structured problem-solving for ambiguous service challenges.; Resolving trade-offs between security, legal, customer needs, and speed-to-market.
What They're Looking For.
Must Have
8+ years previous experience leading and managing a team of at least 4-6 designers for consumer products, 4+ years previous experience as a design manager with scope including leading designers and responsible for at least 2 verticals with a high level of complexity and ambiguity resulting in measurable impact results, Experience working in fast-paced environments, solving ambiguity through structured design thinking and frameworks., Demonstrate the ability to take projects from zero to one., Past experience as a senior designer working on B2C product experiences, Experience working with test and algo-driven products., Deep understanding of an experimentation-driven design process., Top-notch design craft and ability to rapidly ideate and produce design concepts, Top communication skills to clearly articulate and defend your design while making trade-offs with complex product and policy definitions., Ability to wear a PM hat by influencing product strategies while balancing ideal visions vs. execution path to business impact., An entrepreneurial mindset, with the ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap, Communicating with multiple levels of stakeholders, including senior leadership
Nice to Have
Experience working in GenAi-driven products, Experience in Fintech, marketplace or support domains, Experience scaling design teams at a mid to late-stage startup
What You'll Do.
Lead a small team of product designers
Responsible for the customer experience across our payments
and post-booking service journeys
with a focus on reliability
and support at scale.
Enable your team to deliver measurable improvements in conversion
and customer support efficiency.
Guide your team to solve for technical complexity in payments
and regulatory requirements without sacrificing usability.
Drive structured problem-solving for ambiguous service challenges e. g.
guest issues at redemption
refund quick-resolution
or cross-timezone support handoff.
Build and evangelize best-in-class experiments
and rapid optimization for all payment and support touchpoints.
Coach your team for excellence in delivery and personal growth.
Maintain high standards for operational excellence
proactively identifying UX risks that affect financial transactions or support.
Lead and participate in critical design reviews
resolving trade-offs between security
How You'll Work.
Team & Collaboration
Collaborate closely with PM, engineering, research, risk, compliance, data analytics, and support ops.; Communicating with multiple levels of stakeholders, including senior leadership.
Communication Scope
Top communication skills to clearly articulate and defend your design while making trade-offs with complex product and policy definitions.; Communicating with multiple levels of stakeholders, including senior leadership.
Process & Methodology
Ability to take projects from zero to one., Ability to wear a PM hat by influencing product strategies while balancing ideal visions vs. execution path to business impact., Drive clarity that brings the user, technology, and business together into an actionable roadmap.
Full Job Description
Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission As the Senior UX Manager for Transactions and On-Trip, you will lead a small team of product designers, content designers, and researchers. You will be responsible for the customer experience across our payments, checkout, and post-booking service journeys, with a focus on reliability, flexibility, and support at scale. Your teams are the stewards for hassle-free transacting, payment integrity, and all aspects of post-purchase fulfilment - from confirmations to flexibility, through to multi-channel on-trip support and resolution. You’ll enable travelers to move from booking to experience in a secure, seamless, and supported way aligned with business and regulatory requirements. Your mission Lead and manage a team of 3 designers, 2 content designers, and 1 researcher (dotted line), focused on Transactions (checkout, payments, wallets, refund flows) and On-Trip (post-booking service, fulfillment, resolution, multi-channel support). Enable your team to deliver measurable improvements in conversion, payment reliability, post-booking NPS, and customer support efficiency. Develop strong relationships and collaborate closely with PM, engineering, research, risk, compliance, data analytics, and support ops. Guide your team to solve for technical complexity in payments, anti-fraud/security, and regulatory requirements without sacrificing usability. Drive structured problem-solving for ambiguous service challenges e.g., guest issues at redemption
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