Company
SeniorUserSupportSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior User Support Specialist. Skills: User support, Help desk, Troubleshooting. Provide direct end-user support. Assist with Microsoft Windows installation”
Industry & Context.
Troubleshooting hardware; Troubleshooting software; Troubleshooting peripheral devices; Resolve a wide range of user-reported issues; Resolve operational issues
Must be able to obtain and maintain a US government security clearance
What They're Looking For.
Must Have
Ability to obtain and maintain a US government security clearance, At least two years of experience involving teaching/training users in computer applications, At least one year must be experience with the specific applications being supported, Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported, Expert user of the Government's word processing, spreadsheet, and email systems, Excellent oral and written communications skills
Nice to Have
Supervisory experience helpful, Experience with DOJ office automation environments extremely helpful, Undergraduate degree strongly preferred
What You'll Do.
Provide direct end-user support
Assist with Microsoft Windows installation
Troubleshoot hardware
Provide user-level support for Microsoft 365
Support user account maintenance
Assist with security patch application
Maintain workstation compliance
Execute technical tasks for data backups
Maintain IT asset inventory
Deploy software packages
Assist users with digitizing audio
Assist users with formatting audio
Assist users with digitizing video
Assist users with formatting video
Configure software components
Test software components
Setup software components
Configure hardware components
Test hardware components
Setup hardware components
Troubleshoot supported equipment
How You'll Work.
Team & Collaboration
Assist district IT personnel; Supports district IT personnel; Escalate complex issues to IT staff
Communication Scope
Excellent oral communications skills; Excellent written communications skills
Full Job Description
The Contractor is responsible for providing direct end-user support for the applications being supported, including both telephone support and on-site assistance. * Assists district IT personnel with the routine installation and troubleshooting of Microsoft Windows operating systems on user workstations. * Performs comprehensive help desk functions by providing technical troubleshooting for hardware, software, and peripheral devices to resolve a wide range of user-reported issues. * Provides user-level support and assistance for Microsoft 365 applications and enterprise software to ensure effective use by staff. * Supports district IT personnel with routine user account maintenance and access controls within Active Directory as directed. * Assists district IT personnel with the successful application of security patches and updates on end-user devices to ensure device compliance. * Follows established Agency security controls to help maintain workstation compliance. * Supports district IT personnel by executing routine technical tasks related to data backups and recovery to ensure the protection and availability of end-user data. * Maintain accurate IT asset inventory and configuration documentation. * Supports district IT personnel in the deployment of software packages to desktops via Microsoft Endpoint Configuration Manager (MECM). * Assists users with digitizing and formatting audio and video files in preparation for AUSA/Support staff use in courtroom proceedings. * Digitizes and formats audio and video files for use in court. * Supports IT personnel in configuring, testing, and setting up software and hardware components in preparation for trial and courtroom presentations. * Provides user assistance and troubleshooting to resolve operational issues with supported equipment, escalating complex issues to IT staff as needed. Required: * Must be able to obtain and maintain a US government security clearance. * At least two years of experience involving teaching/t
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