Company
SeniorUserSupportSpecialist
“Senior User Support Specialist. Skills: User support, Help desk, Troubleshooting. Provide direct end-user support. Assist with Microsoft Windows installation”
Industry & Context.
Troubleshooting hardware; Troubleshooting software; Troubleshooting peripheral devices; Resolve a wide range of user-reported issues; Resolve operational issues
Must be able to obtain and maintain a US government security clearance
What They're Looking For.
Must Have
Ability to obtain and maintain a US government security clearance, At least two years of experience involving teaching/training users in computer applications, At least one year must be experience with the specific applications being supported, Hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported, Expert user of the Government's word processing, spreadsheet, and email systems, Excellent oral and written communications skills
Nice to Have
Supervisory experience helpful, Experience with DOJ office automation environments extremely helpful, Undergraduate degree strongly preferred
What You'll Do.
Provide direct end-user support
Assist with Microsoft Windows installation
Troubleshoot hardware
Provide user-level support for Microsoft 365
Support user account maintenance
Assist with security patch application
Maintain workstation compliance
Execute technical tasks for data backups
Maintain IT asset inventory
Deploy software packages
Assist users with digitizing audio
Assist users with formatting audio
Assist users with digitizing video
Assist users with formatting video
Configure software components
Test software components
Setup software components
Configure hardware components
Test hardware components
Setup hardware components
Troubleshoot supported equipment
How You'll Work.
Team & Collaboration
Assist district IT personnel; Supports district IT personnel; Escalate complex issues to IT staff
Communication Scope
Excellent oral communications skills; Excellent written communications skills
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