Company
SeniorUserSupportSpecialist
“Senior User Support Specialist. Skills: User support, Troubleshooting, Microsoft 365. Provide direct end-user support. Assist with installation and troubleshooting”
What You'll Achieve.
Ensure effective use by staff; Ensure device compliance; Help maintain workstation compliance; Ensure the protection and availability of end-user data; Ensure the protection of end-user data; Ensure the availability of end-user data
Industry & Context.
Troubleshooting hardware; Troubleshooting software; Troubleshooting peripheral devices; Resolve a wide range of user-reported issues; Troubleshoot operational issues
Must be able to obtain and maintain a US government security clearance
What They're Looking For.
Must Have
Must be able to obtain and maintain a US government security clearance, At least two years of experience involving teaching/training users in computer applications, preferably database, imaging, or other automated litigation support applications, At least one year must be experience with the specific applications being supported, Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported, Should be an expert user of the Government's word processing, spreadsheet, and email systems, Excellent oral and written communications skills required
Nice to Have
Supervisory experience helpful, Undergraduate degree strongly preferred, Experience with DOJ office automation environments extremely helpful
What You'll Do.
Provide direct end-user support
Assist with installation and troubleshooting
Perform help desk functions
Provide user-level support
Support user account maintenance
Assist with security patches
Follow agency security controls
Execute technical tasks
Maintain IT asset inventory
Deploy software packages
Assist users with digitizing audio
Assist users with formatting audio
Assist users with digitizing video
Assist users with formatting video
Configure software components
Test software components
Setup software components
Configure hardware components
Test hardware components
Setup hardware components
Provide user assistance
Troubleshoot operational issues
Escalate complex issues
How You'll Work.
Team & Collaboration
Assist district IT personnel; Supports district IT personnel; Supports district IT personnel; Supports district IT personnel; Supports district IT personnel; Escalating complex issues to IT staff
Communication Scope
Excellent oral communications skills; Excellent written communications skills
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