Company
Healthcare
SeniorUserResearcher
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior User Researcher. Skills: User Research, qualitative research methods, usability testing, synthesis, AI tools. Lead end-to-end user research across Consumer and Provider experiences, covering families making care decisions and providers managing services and growth. Design and execute qualitative and mixed-method studies including interviews, usability testing, surveys, journey mapping, diary studies, and concept validation. Develop and maintain a research roadmap aligned with product stra”
What You'll Achieve.
Synthesize research findings into clear, actionable insights that directly influence product direction, UX design, and service improvements. Portfolio demonstrating research thinking, methodology, and impact on product decisions.
Industry & Context.
system design; systemic experience issues
Portfolio demonstrating research thinking, methodology, and impact on product decisions.
What They're Looking For.
Must Have
5+ years of experience in User Research, UX Research, Product Research, or mixed-methods research roles. Expertise in qualitative research methods, including interviews, usability testing, synthesis, and storytelling of insights. Proven ability to influence product strategy and design decisions through research outcomes. Experience operating in ambiguous environments and prioritizing research based on business and product impact. Ability to combine qualitative insights with behavioral analytics, experimentation, or product data. Communication and facilitation skills with cross-functional stakeholders at all levels. Demonstrated experience or curiosity in using AI tools to enhance research workflows, synthesis, or insight generation.
Nice to Have
Experience in marketplace, healthcare, consumer decision journeys, or high-trust service environments is a plus. Portfolio demonstrating research thinking, methodology, and impact on product decisions.
What You'll Do.
Lead end-to-end user research across Consumer and Provider experiences, covering families making care decisions and providers managing services and growth.
Design and execute qualitative and mixed-method studies including interviews, usability testing, surveys, journey mapping, diary studies, and concept validation.
Develop and maintain a research roadmap aligned with product strategy, business priorities, and cross-functional decision-making needs.
Synthesize research findings into clear, actionable insights that directly influence product direction, UX design, and service improvements.
Partner with Product, Design, Engineering, Analytics, Marketing, Sales, and Operations teams to integrate qualitative insights with quantitative data.
Identify user pain points, unmet needs, trust gaps, and systemic experience issues across the end-to-end care journey.
Improve research operations, including templates, participant workflows, insight repositories, and reusable frameworks.
Contribute to defining how AI-enabled research tools are used responsibly to enhance speed, synthesis, and decision support.
How You'll Work.
Team & Collaboration
Partner with Product, Design, Engineering, Analytics, Marketing, Sales, and Operations teams to integrate qualitative insights with quantitative data. Collaborative, cross-functional culture with emphasis on learning and innovation.
Communication Scope
communication; facilitation
Process & Methodology
research roadmap
Full Job Description
## Accountabilities Lead end-to-end user research across Consumer and Provider experiences, covering families making care decisions and providers managing services and growth Design and execute qualitative and mixed-method studies including interviews, usability testing, surveys, journey mapping, diary studies, and concept validation Develop and maintain a research roadmap aligned with product strategy, business priorities, and cross-functional decision-making needs Synthesize research findings into clear, actionable insights that directly influence product direction, UX design, and service improvements Partner with Product, Design, Engineering, Analytics, Marketing, Sales, and Operations teams to integrate qualitative insights with quantitative data Identify user pain points, unmet needs, trust gaps, and systemic experience issues across the end-to-end care journey Improve research operations, including templates, participant workflows, insight repositories, and reusable frameworks Contribute to defining how AI-enabled research tools are used responsibly to enhance speed, synthesis, and decision support Requirements: 5+ years of experience in User Research, UX Research, Product Research, or mixed-methods research roles Strong expertise in qualitative research methods, including interviews, usability testing, synthesis, and storytelling of insights Proven ability to influence product strategy and design decisions through research outcomes Experience operating in ambiguous environments and prioritizing research based on business and product impact Ability to combine qualitative insights with behavioral analytics, experimentation, or product data Strong communication and facilitation skills with cross-functional stakeholders at all levels Demonstrated experience or curiosity in using AI tools to enhance research workflows, synthesis, or insight generation Experience in marketplace, healthcare, consumer decision journeys, or high-trust service environments is a strong
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