Glean
Technology
SeniorUserResearcher,Enterprise&Platform
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior User Researcher, Enterprise & Platform at Glean. Own research for Enterprise & Platform. Conduct mixed-methods research”
What You'll Achieve.
Improve deployment friction; Improve sandbox experiences; Improve trial experiences; Shape agent governance; Shape ROI measurement; Unlock Glean's value; Prove Glean's value
Industry & Context.
Untangling complex workflows
What They're Looking For.
Must Have
5–7+ years UXR experience, Shaping B2B product strategy, Expertise with IT personas, Expertise with admin personas, Expertise with builder personas, Researching deployment, Researching governance, Researching configuration, Systems-thinker, Balancing competing needs, Balancing risk thresholds, Connect research to product decisions, Mastery of qualitative methods, Mastery of quantitative skills, Self-directed, Scrappy, Drive research independently
Nice to Have
Working knowledge of SQL, Working knowledge of Python, Working knowledge of R, Experience with enterprise security research, Experience with compliance research, Experience with governance research, Experience with developer tools, Experience with APIs, Experience with platform products, Experience with technical setup workflows, Familiarity with enterprise APIs, Familiarity with MCP, Familiarity with connectors, Familiarity with integration architecture, Background in productivity tools, Background in collaboration software, Background in knowledge management, Applied AI proficiency, Hands-on AI tool experience
What You'll Do.
Own research for Enterprise & Platform
Conduct mixed-methods research
Generate actionable insights
Improve rollout confidence
Improve customer value
Partner with stakeholders
Enable evaluative research
Maintain quality outputs
How You'll Work.
Team & Collaboration
Product; Design; Engineering; GTM teams; Data Science
Full Job Description
About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for ente
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