SeniorUserExperienceResearcher

## Accountabilities Lead end-to-end UX research studies supporting product decisions, selecting appropriate methodologies based on goals, constraints, and timelines. Conduct a blend of qualitative and quantitative research including interviews, usability testing, concept validation, surveys, diary studies, and secondary research. Drive generative and discovery research initiatives to identify emerging user needs, opportunity spaces, and future-state product directions. Synthesize findings across multiple data sources to uncover deep behavioral insights, motivations, and root causes behind user actions. Translate research insights into clear recommendations that inform product strategy, design direction, and roadmap prioritization. Communicate findings through compelling readouts, one-pagers, and presentations tailored to product, design, engineering, and leadership stakeholders. Build and maintain customer experience measurement frameworks that track satisfaction, behavior, and product impact over time. Collaborate closely with cross-functional partners to ensure research is embedded in decision-making processes. Leverage AI-enabled tools to support research workflows such as synthesis, tagging, transcription, and insight organization while ensuring accuracy and rigor. Contribute to research practice development by sharing frameworks, mentoring peers, and improving team methodologies. Requirements: 4–6+ years of UX research experience, including a mix of agency, consultancy, or innovation-focused environments and in-house product teams. Strong expertise in qualitative research methods such as interviews, usability testing, concept testing, and diary studies, with exposure to quantitative approaches. Experience working in ambiguous, early-stage problem spaces and defining research direction in 0-to-1 or exploratory contexts. Proven ability to synthesize complex qualitative data into clear, actionable insights focused on user motivations and behaviors. Strong understa