Kensington
Hospitality
SeniorTravelOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Travel Operations Manager at Kensington. Skills: Group travel operations, Event logistics, Supplier negotiations, Budget management. Manage end-to-end logistics. Coordinate hotels, venues, transportation”
What You'll Achieve.
Deliver seamless, high-impact experiences; Ensure flawless guest experiences
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Minimum 10 years of experience in MICE, Certified Meeting Professional (CMP) designation, Knowledge of group travel operations, Knowledge of hotel contracting, Knowledge of event logistics, Experience with registration systems, Experience with Microsoft Office, Experience with budgeting, Experience with travel booking platforms, Excellent organizational skills, Excellent multitasking skills, Excellent negotiation skills, Excellent communication skills, Ability to work under pressure, Ability to manage multiple projects
Nice to Have
Bilingual English/French communication skills
What You'll Do.
Manage end-to-end logistics
Negotiate contracts and pricing
Maintain event budgets
Oversee attendee registration systems
Conduct destination research
Collaborate on event communications
Provide exceptional client service
Travel onsite to manage execution
Ensure sustainability initiatives
Troubleshoot operational challenges
How You'll Work.
Team & Collaboration
Internal Air teams; Creative teams; Production teams; Sales teams; Marketing teams
Communication Scope
Client communication; Event communications
Process & Methodology
Event management
Full Job Description
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. Role Overview We are currently seeking a Senior Travel Operations Manager with extensive experience coordinating, and executing corporate meetings, incentive travel programs, conferences, and special events for clients across global destinations. The role oversees all operational aspects of group travel programs including hotel contracting, air and ground transportation, registration management, supplier negotiations, budgeting, onsite event execution, and client communication. This position works closely with internal Air, creative and production teams to deliver seamless, high-impact experiences that align with client objectives and company standards for service excellence and sustainability. Key Responsibilities Manage end-to-end logistics for meetings, conferences, incentive travel programs, corporate events and Internal events Coordinate hotels, venues, transportation, audiovisual, food & beverage, entertainment, and destination activities Negotiate contracts and pricing with hotels, airlines, destination management companies, and supplier partners Maintain event budgets, profitability tracking, payment schedules, and onsite expense reconciliation Oversee attendee registration systems, rooming lists, travel manifests, and special requests C
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