ShipBob, Inc.
SeniorTransportationSpecialist
“Senior Transportation Specialist at ShipBob, Inc.. Skills: transportation, carrier operations, supply chain execution, final mile coordination, freight coordination. drive day-to-day carrier coordination, pickup execution, and issue resolution across your assigned scope. partner closely with fulfillment center operations, Merchant Success, and carrier partners to execute against established processes, maintain operational accuracy, and surface performance trends”
What You'll Achieve.
drive results that move the needle for ShipBob, our merchants, and for your own professional growth; ensuring freight moves reliably and operational risks are addressed early; sustaining service reliability, quality, and consistent execution across final mile and freight operations; ensuring established processes are followed and service risks are addressed promptly; maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution; maintain coverage outside of standard schedules; maintain schedule and forecast accuracy
Industry & Context.
issue resolution; addressing operational risks; resolving exceptions; driving investigation and resolution; resolving documentation gaps; resolving booking exceptions; solutions-oriented — you identify issues early, follow through on resolution, and bring structure to fast-moving operational situations
What They're Looking For.
Must Have
3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination, Solid working knowledge of carrier operations — pickup execution, service failure patterns, and carrier accountability practices, organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously, Clear communicator — comfortable coordinating with carriers, escalating to leadership, and updating merchant-facing teams on operational status, Proactive and solutions-oriented — you identify issues early, follow through on resolution, and bring structure to fast-moving operational situations
Nice to Have
Proficiency in Microsoft Excel and familiarity with BI or reporting Power BI and TMS/LMS experience a plus
What You'll Do.
drive day-to-day carrier coordination
and issue resolution across your assigned scope
partner closely with fulfillment center operations
and carrier partners to execute against established processes
maintain operational accuracy
and surface performance trends
support and monitor carrier execution across assigned sites
ensuring established processes are followed and service risks are addressed promptly
monitor on time carrier pickups across assigned sites and CPTs using ToolBob
initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk
review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager when additional capacity is required
maintain accuracy of carrier pickup schedules
updating pickup times and equipment types to support forecast planning and execution
support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operational channels
manage the Carriers@ inbox within assigned monitor COPS and SCO IPS tickets
ensuring timely acknowledgment
and updates for complex issues
respond to urgent carrier inquiries in line with established SLAs and escalation guidance
support reliable final mile execution by coordinating schedules
and supporting merchant escalations
maintain and monitor final mile carrier pickup schedules for assigned fulfillment sites
ensuring accuracy and communicating changes to relevant stakeholders
coordinate ad hoc pickup requests and capacity exceptions directly with carriers to maintain coverage outside of standard schedules
serve as a senior point of contact for merchant escalations related to final mile delivery issues
driving investigation and resolution with carriers while keeping Merchant Success informed
process final mile POD requests on behalf of merchants
ensuring timely follow-up and completion
provide execution support for routine freight movement and documentation as needed
support LTL and FTL shipment execution
including appointment scheduling
documentation coordination
and merchant specific compliance requirements
assist with dedicated freight routing coordination as needed
partnering with the Carrier Manager and fulfillment center teams to support route execution
work with Merchant Success and fulfillment center operations to resolve documentation gaps and booking exceptions
flag material variances for review with the Carrier Manager
compile and submit daily operational reporting inputs
including DBR contributions and end-of-day tracking or exception summaries
configure carrier pickup holidays at the start of each month to maintain schedule and forecast accuracy
How You'll Work.
Team & Collaboration
Collaborate with Peers and Leaders Alike; feedback flows in both directions; everyone, regardless of their seniority or role, steps up to help when needed; partner closely with fulfillment center operations, Merchant Success, and carrier partners; escalating to leadership; updating merchant-facing teams on operational status; partnering with the Carrier Manager and fulfillment center teams; work with Merchant Success and fulfillment center operations
Communication Scope
Clear communicator — comfortable coordinating with carriers, escalating to leadership, and updating merchant-facing teams on operational status
Applying for this Senior Transportation Specialist role?
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