SeniorTransformationAnalyst

_Have the skills and knowledge for the job? Learn more about the opening below!_ **Key Responsibilities:** * Identifying process and/or performance gaps and opportunities quantifying impact of process gaps and/or performance misses and continuous improvement opportunities developing project deliverables such as process maps, policy, processes and procedures documentation, data analysis, charts, management readout, etc. supporting the business process owners in deploying the agreed recommendations measuring and tracking benefits of OE projects. * Cultivate a continuous improvement culture and critical thinking in the organization by participating in OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. * Participate in LEAN Six Sigma workshops and other OE trainings. * Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, Risk Management, etc. _Note: This is an individual contributor role._ **Qualifications:** * 3 years combined experience in operational management, management of key support functions, and leading process & performance improvement projects in the insurance and/or BPO industry. * 2 years hands-on application of Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.) * At least 2 years experience participating in process & performance improvement projects as Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.) * At least 2 years experience in managing project stakeholders, i.e., delivering formal presentat