TaskUs
Business Processing Outsourcing
SeniorTrainingManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Training Manager at TaskUs. Skills: Training Management, Learning Experience Design, Program Implementation. Manage training programs and initiatives. Select and train managers and supervisors”
What You'll Achieve.
Maximizing campaign task mastery; Maximizing personal development; Ensure products and services meet quality standards
Industry & Context.
What They're Looking For.
Must Have
Select, train, and provide work guidance for Training Managers and Supervisors, Handle the Product Training branch of the Learning and Development Team, Manage the initiation, development, and implementation of the TaskUs training department's site wide initiatives, Drive campaign specific training programs for Team Leaders and Teammates, Create and execute TL and TM development training, Provide campaign specific training that is sufficiently technical but engaging, Act as the in house expert, Maintain all relevant training materials and documents for all levels, Ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives, Proactively explore the specific needs of every department and campaign to develop training materials as needed, Propose and publish a year long training calendar with specific quarterly objectives, Plan total Training policies, programs, new testing tools, methods and systems to ensure products and services meet quality standards
What You'll Do.
Manage training programs and initiatives
Select and train managers and supervisors
Oversee Product Training branch
Implement site-wide training initiatives
Develop campaign-specific training programs
Create TL and TM development training
Maintain training materials and documents
Develop training materials as needed
Publish training calendar with objectives
Plan training policies and programs
How You'll Work.
Team & Collaboration
Work in tandem with Operations to create and maintain materials
Full Job Description
****About TaskUs: ****TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. ****What We Offer:******** At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **So what does a**Senior Learning Experience Manager** really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our emp
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