TaskUs
Business Processing Outsourcing
SeniorTrainingManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Training Manager at TaskUs. Skills: Training Management, Program Development, Team Leadership. Manage training programs and initiatives across all sites. Select, train, and guide Training Managers and Supervisors”
What You'll Achieve.
Maximizing campaign task mastery; Maximizing personal development; Ensure products and services meet quality standards
Industry & Context.
Proactively explore specific needs of every department and campaign to develop training materials
What They're Looking For.
Must Have
Select, train, and provide work guidance for Training Managers and Supervisors, Handle the Product Training branch of the Learning and Development Team, Manage the initiation, development, and implementation of site wide initiatives, Drive campaign specific training programs for Team Leaders and Teammates, Create and execute TL and TM development training, Provide campaign specific training that is sufficiently technical but engaging, Act as the in house expert, Maintain all relevant training materials and documents for all levels, Ensure that all training provided is aligned with specific campaign and broader business objectives, Proactively explore specific needs of every department and campaign to develop training materials, Propose and publish a year long training calendar with specific quarterly objectives, Plan total Training policies, programs, new testing tools, methods and systems
What You'll Do.
Manage training programs and initiatives across all sites
and guide Training Managers and Supervisors
Handle Product Training branch
Drive campaign specific training programs
Create and maintain training materials
Pioneer campaign specific training needs
Create and execute TL and TM development training
Provide technical and engaging campaign specific training
Maintain training materials and documents
Align training with business objectives
Develop training materials based on department needs
Publish a year-long training calendar
Plan training policies
How You'll Work.
Team & Collaboration
Work in tandem with Operations to create and maintain materials
Process & Methodology
Manage the initiation, development, and implementation of site wide initiatives
Full Job Description
****About TaskUs: ****TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. ****What We Offer:******** At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **So what does a**Senior Learning Experience Manager** really do? Think of yourself as someone responsible for the day-to-day training programs and initiatives across all sites, so not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our emp
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