Company
Technology
SeniorTelecomSupportEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Telecom Support Engineer. Skills: telecommunications, networking. Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues by diagnosing, analyzing, and troubleshooting multi-layered network and system problems. Lead technical investigations, customer escalations, and resolution efforts for critical incidents, while also supporting installation, configuration, and deployment of enterprise telecom solutions. Perform deep”
What You'll Achieve.
Ensuring timely resolution of complex issues. Implementing solutions. Contributing to continuous improvement initiatives.
Industry & Context.
root cause analysis; network analysis; system troubleshooting
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience (8+ years). Proficiency in Linux systems administration and troubleshooting experience with network analysis tools such as Wireshark and PCAP trace analysis. Demonstrated ability to resolve complex technical issues in high-pressure environments. Excellent analytical, debugging, and problem-solving skills. Communication skills with the ability to interact effectively with customers and internal stakeholders.
Nice to Have
Experience with scripting, automation, Kubernetes, or cloud-native environments is a plus. Prior experience in support operations, incident management, or on-call environments preferred.
What You'll Do.
Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues by diagnosing, analyzing, and troubleshooting multi-layered network and system problems.
Lead technical investigations, customer escalations, and resolution efforts for critical incidents, while also supporting installation, configuration, and deployment of enterprise telecom solutions.
Perform deep packet analysis and collaborate with engineering teams and customers to implement solutions and develop technical documentation.
How You'll Work.
Team & Collaboration
Collaborate with engineering teams, project managers, and customers to define requirements and implement solutions. Contribute to continuous improvement initiatives and knowledge-sharing across technical teams.
Communication Scope
customer interaction; internal stakeholder interaction
Full Job Description
## Accountabilities Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues Diagnose, analyze, and troubleshoot multi-layered network and system problems across diverse technologies and platforms Lead technical investigations, customer escalations, and resolution efforts for critical incidents Support installation, configuration, upgrades, migrations, and deployment of enterprise telecom solutions Perform deep packet analysis using tools such as Wireshark and PCAP to identify root causes of network issues Collaborate with engineering teams, project managers, and customers to define requirements and implement solutions Develop, maintain, and improve technical documentation, troubleshooting guides, and knowledge base articles Participate in on-call rotations and provide support during high-priority or service-impacting incidents Contribute to continuous improvement initiatives and knowledge-sharing across technical teams Assist in pre-sales technical discussions and solution recommendations when required Requirements: Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience (8+ years) Strong understanding of telecommunications networking concepts, architectures, and protocols Hands-on experience with telecom standards including SS7 and Diameter protocols Proficiency in Linux systems administration and troubleshooting Strong experience with network analysis tools such as Wireshark and PCAP trace analysis Demonstrated ability to resolve complex technical issues in high-pressure environments Excellent analytical, debugging, and problem-solving skills Strong communication skills with the ability to interact effectively with customers and internal stakeholders Experience with scripting, automation, Kubernetes, or cloud-native environments is a plus Prior experience in support operations, incident management, or on-call environments preferred Benefits: C
Applying for this Senior Telecom Support Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.