Jll
SENIORTECHNICIAN
Neural analysis suggests this role is
optimal for Mid+ candidates.
“SENIOR TECHNICIAN at Jll. Skills: Facilities support, Technical details, Workplace functionality. Assist Technical Manager in facilities support. Ensure workplace functionality”
What You'll Achieve.
Enhance Occupant Experience; Deliver the best level of service every time; Meet or exceed Key Performance Indicators; Deliver an exceptional quality of service; Create customer delight; Ensure functionality of the workplace; Enable the Occupant and Guest Experience; Maintain safe working practices; Ensure consistency of service; Deliver all GRE requirements; Strive for Continuous Improvement implementation; Ensure compliance to SOPs and SLAs; Ensure service deliverables meet SLAs and KPIs; Cost saving mind-set that drives value for service; Simplification and accuracy of work methods; Reliability of systems; Mitigate the risk of services interruption; Best maintenance standards and practices; Energy conservation; Maintenance practices; Utility management; Risk management procedures; Reduce the risk of sudden failures of critical equipment; Ensure procedures are being followed and adhered with; Ensure all works are compliance with statutory regulations
Industry & Context.
Resolve operation concerns; Resolve problems and improve operations; Capacity to deal with ambiguity; Solve complex problems effectively; Analytical, proven ability to solve problems using a quantitative approach; Proven ability to employ holistic approaches; Looks at long term solutions
Located on site at the client's offices, Mobile as required to cover multiple sites, Shift pattern required, Respond to critical out-of-hours issues, Participate as a key team member in responses to emergency situations, Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
What They're Looking For.
Must Have
Excellent verbal and written communication skills, Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements, Knowledge of HVAC, Fire Protection System, Electrical system and Building Management System (BMS), Knowledge of Occupational Safety requirements, PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system, 5 working days per week, shift pattern required (40 hours per week), Ability to effectively communicate and interact with all levels of people, Fluent in English (verbal and written)
Nice to Have
Has experience in CRAC, UPS, Chiller Plant or Critical Equipment operations is preferred
What You'll Do.
Assist Technical Manager in facilities support
Ensure workplace functionality
Respond to day-to-day operation requirements
Support Workplace Team and vendor partners
Ensure compliance to SOPs and SLAs
Coordinate with service partners
Resolve operation concerns
Identify opportunities to improve technical service delivery
Deliver GRE requirements
Implement Continuous Improvement
Manage change control process
Resolve problems and improve operations
Implement task procedures and policies
Prepare risk assessments
Respond to critical out-of-hours issues
manage and oversee vendors
Ensure service deliverables meet SLAs and KPIs
Raise risks to Technical Manager
Conduct data analysis report
Escalate recurring problems
Manage technical service contracts
Implement building procedures
Ensure adequate supply of materials
Assist with strategic plans
Ensure implementation of Risk & Safety work practices
Coordinate with Building Managers
Coordinate with Building Operation teams
Deliver inspections for property
Deliver preventive maintenance programme
Follow SOP/EOP and training programme
Participate in regular audits
Adhere to all safety procedures
Ensure works compliance with statutory regulations
Ensure contractors undergo Health and Safety Induction
How You'll Work.
Team & Collaboration
Work hand in hand with other service partners; Work with all related parties on timely delivery; Encourage an environment that supports teamwork; Be part of the team effectively; Actively participating in open, constructive and collaborative relationships at all levels; Share best practices and new ideas; Co-ordinate with Building Managers & the Business Units; Co-ordinate with Building Operation teams; Works well with diverse teams
Communication Scope
Excellent verbal and written communication skills; Communicate effectively with Clients and vendors; Ability to effectively communicate and interact with all levels of people; Fluent in English (verbal and written); hospitality-orientated communications acumen; Ability to interact with a wide range of client staff
Process & Methodology
Planning & organizational skills to prioritize work, Meet tight deadlines, Manage multiple and complex operational matters
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **SENIOR TECHNICIAN** **** **JOB DESCRIPTION SUMMARY** Assists the Technical Manager in providing facilities support and service to Client in their own designated role. **** **ROLE AND RESPONSIBILITIES** **Overall Role** This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do. The role responds and completes the day-to-day operation requirements to support the Workplace Team and our vendor partners, ensuring compliance to SOPs and SLAs. A key aspect of this role is to work hand in hand with other service partners such as Security and Amenities Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests. **** **MAJOR RESPONSIBILITIES** **Transforming to the Workplace Team of the future** * Resolve operation concerns in a timely manner to enhance Occupant Experience * Commitment to deliver the best level of service every time through attention detail * Identify opportunities to improve technical service delivery to benefit the workplace * Trusted partner to deliver all GRE requirements aligned to GRE-OE codes * Strive for Continuous Improvement implementation **** **Client/Stakeholder Management** (in support of the Technical Manager and Workplace Team) * C
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