Rbc

Financial Services

SeniorTechnicalWriter(GlobalSecurity)

Toronto, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Technical Writer (Global Security) at Rbc. Skills: Content Development, Content Editing, Technical Editing. Lead content development. Research content resources”

What You'll Achieve.

Protection of RBC's brand, systems, and operations; Deliver best IT and risk practices; Safeguarding the bank's technological infrastructure and data; Monitoring procedures for compliance; Ensuring alignment with internal standards; Ensuring alignment with external regulations; Ensuring alignment with industry best practices; Comprehensive approach to documentation; Contribute to a robust governance framework; Drive strategic outcomes

Industry & Context.

Financial Services
Problems you'll solve

excellent problem-solving skills

What They're Looking For.

Must Have

Undergraduate degree in a related field, two or more years of experience as an effective content writer, Proven ability to quickly learn and understand complex subject matter, Superb communication skills, both oral and written, with a keen eye for detail, Ability to handle multiple projects simultaneously, excellent problem-solving and time management skills

Nice to Have

Proficient in charting / processes design tools (e.g. LucidChart, Visio), Version Control for documentation (e.g. GitHub, documenting versions in documents), experience with writing in markup languages (e.g. HTML, Markdown, XML)

What You'll Do.

Lead content development

Research content resources

Interpret writing requests

Interview subject matter experts

Publish approved content

How You'll Work.

Team & Collaboration

Work closely with business partners; Collaborate with cross-functional teams; Work with other IT teams; Work with business units; Work with engineers

Communication Scope

Superb communication skills; oral communication; written communication

Process & Methodology

Handle multiple projects simultaneously

Full Job Description

**_Job Description_** **WHAT IS THE OPPORTUNITY?** Global IT Risk (GITR) enables the protection of RBC's brand, systems, and operations by equipping business and technology partners with meaningful insights, guidance, advice, and information on Technology & Cyber Risks. Our vision is to build and deliver the best IT and risk practices, capabilities and solutions to effectively meet the needs of RBC’s internal and external stakeholders. The Procedure Governance function within GITR offers a critical role in safeguarding the bank's technological infrastructure and data. We are looking for a Senior Technical Writer responsible for reviewing cyber & technology procedures from across the Enterprise and monitoring them for compliance, ensuring alignment with internal standards and policy, external regulations, and industry best practices. The role will work closely with other IT teams, and business units, to ensure a comprehensive approach to the development and renewal of cyber & technology procedure documentation. This is an exciting opportunity to contribute to a robust governance framework, collaborate with cross-functional teams, and drive strategic outcomes within a dynamic and evolving environment. **WHAT WILL YOU DO?** * Working closely with business partners, and other stakeholders to lead the development of content across various employee engagement channels (e.g. web, email, etc.) * Researching and collecting resources required for content development. * Interprets writing requests and user feedback into concrete content to improve the user experience. * Outlines and writes user manuals, procedures, processes and other documents needed to understand the functionality of a product or service. * Reviews, proofreads, and edits documentation for clarity without changing key information. * Interviews professionals and subject matter experts to gain a deeper understanding of the topic being written about. * Publish approved content on internal website and application

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