Level AI
Tech / AI / Software
SeniorTechnicalWriter-EnterpriseSaaS
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“Senior Technical Writer - Enterprise SaaS at Level AI. Skills: technical writing, AI, documentation. Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes. Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences”
What You'll Achieve.
clear, accurate, and user-friendly documentation is critical to customer adoption; scale with our business on everything documentation; improve documentation velocity, consistency, research, editing, and content generation workflows; create real impact in a high-growth AI company; Play a key role in scaling documentation, training, and in-app guidance for a fast-growing enterprise SaaS product
Industry & Context.
What They're Looking For.
Must Have
4+ years of experience in technical writing for AI-first, ability to understand technical systems, Excellent written communication and editing skills with attention to detail, Experience using AI tools (Claude) to increase productivity, High ownership & agency with bias to action, Ability to work independently and through ambiguity, Experience working with globally distributed teams
Nice to Have
Experience documenting B2B SaaS products, Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools, Experience with instruction design
What You'll Do.
Own and maintain Level AI’s high quality customer-facing product documentation
including help articles
troubleshooting content
Translate complex AI/technical concepts into simple
actionable documentation for both technical and non-technical audiences
Drive documentation standards
information architecture
and content governance
Rapidly iterate on content in a fast-changing product environment with evolving priorities
Support customer launches
enterprise implementations
and internal enablement initiatives
Own the entire help experience end-to-end by making content easy to find
and useful for both customers and internal teams
How You'll Work.
Team & Collaboration
Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams; Work effectively across distributed teams and time zones with ownership and async collaboration practices
Communication Scope
Excellent written communication and editing skills with attention to detail
Full Job Description
## Description Level AI, founded in 2019 and backed by top-tier investors, is a fast-growing Series C startup headquartered in Mountain View, California. Our AI-native customer experience platform leverages cutting-edge technologies including Large Language Models to extract actionable insights from every customer interaction. This intelligence fuels deeper visibility, faster resolutions, and more personalized customer experiences. As our product suite grows, clear, accurate, and user-friendly documentation is critical to customer adoption. We are looking for a Senior Technical Writer who can own and scale with our business on everything documentation (E.g., release notes, help center,, product training material, in-app guidance, academy) This role is for you if you understand AI and can simplify, leverage AI to increase your own productivity , thrive in ambiguity and work functionally with Product, Engineering, & GTM teams across time zones to generate high quality content. What You Will Do Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes. Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows Drive documentation standards, information architecture, templates, and content governance Rapidly iterate on content in a fast-changing product environment with evolving priorities Support customer launches, enterprise implementations, and internal enablement initiatives Work effectively across distributed teams and time zones with strong ownership and async collaboration practices Work effectively across distributed team
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