SeniorTechnicalWriter

The company Small businesses move fast. Opportunities often don’t wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that’s as flexible and responsive as they are. That's why we built iwoca. Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We’ve already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. THE TEAM The Knowledge Management team maintains iwoca’s internal documentation — the Handbook — used by developers, analysts, product managers, and increasingly by the wider company. The project is four years old and has around 60 monthly contributors from across the business. The team has two other technical writers: you’ll be the third. The documentation scope is expanding. iwoca is launching products on new, separate architectures — which means documentation can be better structured from the start. An internal AI chat uses the Handbook as its knowledge base, so well-organised content has a direct, visible impact on how the whole company finds information. There are also active projects to bring operations and people documentation into the Handbook. The Knowledge Management team is part of Core Systems, which provides the tools, infrastructure, and shared services that product-focused development teams rely on. There are ten more engineers in Core Systems, working in groups that focus on DevOps, data systems, and systems architecture. The team is mostly remote, with a daily virtual meeting, quarterly team meals in London, and company parties twice a year. THE ROLE Impact - Th