SeniorTechnicalWriter

**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Senior Technical Writer **About your role:** As a Senior Technical Writer at Fiserv, you will translate complex product and service information into clear, structured content that helps clients install, configure, and use our solutions. You will work with product, support, and artificial intelligence teams, along with subject matter experts, to create modular documentation that supports intelligent search, automation, and chatbot experiences. In this role, you will also provide guidance to junior writers, support training and knowledge sharing, and lead documentation efforts across assigned workstreams to improve content quality, usability, and consistency across modern delivery platforms. **What you 'll do:** * Create and maintain structured, component-based content designed for reuse, personalization, and artificial intelligence-driven delivery. * Partner with engineers, product managers, and subject matter experts to gather information, validate technical accuracy, and define documentation requirements. * Use test environments to research products and services, validate workflows, and capture screen samples for documentation. * Leverage artificial intelligence tools to support content creation, editing, summarization, and quality improvement while validating accuracy and appropriateness. * Apply content transformation standards to convert legacy documentation into modular, metadata-rich topics optimized for modern delivery platforms. * Est