DataVisor
SaaS
SeniorTechnicalSupportSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Support Specialist at DataVisor. Skills: Technical Support, System Architecture, Fraud Prevention. Provide product support. Provide technical support”
Industry & Context.
Problem-solving skills; Troubleshooting skills; Root cause analysis
Wednesday to Sunday work schedule
What They're Looking For.
Must Have
5-7 years technical support experience, 3+ years using/supporting real time data processing, 3+ years using/supporting Decision Engine products, Temporary or permanent resident of Japan
Nice to Have
Coding experience a plus, Database experience a plus, Process standardization mindset, Process improvement mindset
What You'll Do.
Provide product support
Provide technical support
Triage support requests
Monitor internal alerts
Manage internal dashboards
Maintain deep knowledge
Provide timely support
Work with Engineering teams
Work with Product team
Facilitate issue investigation
Facilitate root cause analysis
Facilitate progress updates
Give clear explanation
Document issue symptoms
Document steps to reproduce
Document basic triage findings
Document Engineering findings
Document possible workarounds
Document solution planning
Analyze recurring issues
Track recurring issues
Provide feedback on enhancements
Provide feedback on training
How You'll Work.
Team & Collaboration
Work closely with Engineering; Work closely with Product
Communication Scope
Communicate technical information; Clear explanations
Process & Methodology
Time management, Project management, Ensure deadlines met
Full Job Description
**About DataVisor** DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's fraud and anti-money laundering (AML) solutions scale infinitely and enable organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine, and investigation tools work together to provide significant performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe. Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results-driven. Come join us! **Position Overview** As a Senior Technical Support Specialist, you will provide product and system support to our full portfolio of clients. This role follows a ___**Wednesday to Sunday work schedule**_**to support client coverage needs across different time zones.** You will need to become an expert user of our end-to-end fraud prevention platform and provide timely, fast-paced responses to clients via our Zendesk ticket system. You will also work closely with our product team to share customer feedback on product usability. The Senior Technical Support Specialist will collaborate closely with engineering teams to troubleshoot product and system issues and is expected to develop a strong understanding of our system architecture. You will need strong communication skills to speak with clients directly, identify the source of th
Applying for this Senior Technical Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about DataVisor?
Real rants from real employees. Read before you apply.