SeniorTechnicalSupportRepresentative

Work Mode: Hybrid 1+ days per week in our Sydney, Australia office. 12 month contract. Department: Support About the Company LearnUpon partners with over 1,600 organizations globally to unlock the potential of employees, customers & members through learning that’s easy, scalable and focused on results. Read more about life at LearnUpon here. About the Team At LearnUpon, our Support team is a highly collaborative, global group of problem-solvers operating on a "Follow the Sun" model to deliver unparalleled service in the eLearning industry. Rather than following rigid scripts, our team takes end-to-end ownership of deeply technical challenges by traversing databases with SQL, analyzing server logs, and troubleshooting complex API and SSO integrations. We partner closely with Sales and Customer Success to solve wider client projects, fostering a supportive environment focused on collective teamwork rather than department silos. We strive to live by our values: act like owners, lead with curiosity, and deliver quality for our customers. We’re proud of our success, and we’re humble and hungry to achieve more. About the Opportunity At LearnUpon, we’re seeking a Technical Support Representative to join our team. This is 12 month fixed term contract. In this role, you will be exposed to a wide variety of technical issues and will become a trusted partner to our ever-growing customer base. You will focus every interaction on the results customers need, helping them discover, deliver, measure, and materialize their unique learning goals through our single, powerful LMS solution. In addition, you'll be responsible for: Answer customer support tickets and phone calls Troubleshoot issues using SQL queries and server logs Replicate technical issues in internal test portals Manage complex tickets involving APIs and integrations Review team data requests for security and accuracy Document technical bugs for the product and dev teams Guide customers through data migrations and syst