LearnUpon
eLearning
SeniorTechnicalSupportRepresentative
“Senior Technical Support Representative at LearnUpon. Skills: Technical Support, Troubleshooting, SQL, APIs. Answer customer support tickets. Answer phone calls”
What You'll Achieve.
focus every interaction on the results customers need; helping them discover, deliver, measure, and materialize their unique learning goals
Industry & Context.
highly analytical approach to problem-solving; problem-solvers
12 month contract
What They're Looking For.
Must Have
2 years of experience working in a technical customer-facing support role, technical troubleshooting skills in a web-based environment, HTML/CSS, JavaScript, browser debugging tools, Database proficiency, SQL, Excellent communication skills in written and spoken English, Resilience and adaptability, analytical approach to problem-solving, technical documentation, Salesforce or a similar CRM system, AI tools
Nice to Have
Experience working within a SaaS company, eLearning or LMS background, SCORM, Tin Can, Single Sign-On (SSO) platforms, Okta, OAuth, Active Directory, API/authentication mechanisms, Linux command line, SSH, core networking, protocols, DNS configuration, Microservices, Planhat or a similar Customer Success Platform (CSP) tool, working cross-functionally with a global team spanning multiple time zones
What You'll Do.
Answer customer support tickets
Replicate technical issues
Manage complex tickets
Review team data requests
Document technical bugs
Guide customers through data migrations
Guide customers through system setups
Contribute to projects
How You'll Work.
Team & Collaboration
Partner closely with Sales and Customer Success; fostering a supportive environment focused on collective teamwork; working cross-functionally with a global team
Communication Scope
Excellent communication skills in written and spoken English; empathetic; responsive; clear when explaining complex technical topics to non-technical users
Applying for this Senior Technical Support Representative role?
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