SeniorTechnicalSupportManager

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Safety and security are at the heart of everything we do at Motorola Solutions. In our never-ending pursuit to help keep people safer everywhere, we build and connect technologies to protect people, property, and places. Our ecosystem of solutions unifies mission-critical communications, video security systems powered by responsibly-built AI, and command center technologies. Within the Video Security & Access Control (VS&A) organization, we focus on driving proactive outcomes that seamlessly connect those in need with those who can help, ensuring that our enterprise technologies deliver technical excellence as part of a collective "Solving for safer" ecosystem. ## Job Description We are seeking a Senior Technical Support Manager for Alta North America to serve as a strategic leader within our support organization. In this role, the selected candidate will empower the team to deliver world-class service while scaling our internal operations. Everything starts with our people, and we are committed to fostering an inclusive environment where individuals thrive, explore their curiosities, and maximize their real-world impact. The chosen professional is a strategist who understands that support is a critical component of the product lifecycle. Acting as the primary bridge between technical support teams and Product/Engineering departments, this leader helps to ensure that the "voice of the customer" directly influences our product roadmap w