Qualys
SeniorTechnicalSupportEngineer-SecurityApplications
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“Senior Technical Support Engineer - Security Applications at Qualys. Skills: Technical Support, Security Applications, Networking, IT Security, Windows troubleshooting, Linux/Unix troubleshooting, TCP/IP. managing the prompt resolution of global customer and partner service requests in a highly secured environment. ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle”
What You'll Achieve.
ensure high customer satisfaction with all transactions
Industry & Context.
solve complex problems; troubleshooting and analytical skills
Willing to work in rotational work hours
What They're Looking For.
Must Have
1-2 years of experience in a technical support role, Windows foundation, solid Linux/Unix experience in an enterprise environment, deep understanding of network services and how they work from a protocol/configuration level, In-depth TCP/IP understanding, LAN/WAN infrastructures, Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH), knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners, Outstanding troubleshooting and analytical skills, Excellent written and verbal communication skills
Nice to Have
CISSP/CEH or equivalent, Vulnerability Management, Web Application Security/Firewall application support experience, Experienced with packet capture review and diagnosis, Previous API support and Regex knowledge, Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS), Oracle and Microsoft SQL knowledge is desirable, CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable, Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
What You'll Do.
managing the prompt resolution of global customer and partner service requests in a highly secured environment
ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle
provide support via phone
and WebEx focused on several different Product module which Qualys offers over SaaS (Software as Service) platform
acts as the main point of contact regarding technical issues
work directly with Development and QA teams to facilitate resolution
How You'll Work.
Team & Collaboration
works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances; work directly with Development and QA teams to facilitate resolution
Communication Scope
Excellent written and verbal communication skills
Full Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers [https://www.qualys.com/solutions/](https://www.qualys.com/solutions/) over SaaS (Software as Service) platform. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Senior Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated. Qualifications The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge. Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge. Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. App
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