NVIDIA
SeniorTechnicalSupportEngineer,Network
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“Senior Technical Support Engineer, Network at NVIDIA. Skills: InfiniBand, Ethernet, Network support, Data center networking. Provide Tier 3 support for InfiniBand and Ethernet. Install InfiniBand and Ethernet fabrics”
What You'll Achieve.
Ensure high customer satisfaction
Industry & Context.
Troubleshooting; Problem reporting; Issue replication; Resolution management; Analysis; Diagnosis
Site visits, Conference calls
What They're Looking For.
Must Have
B. Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience, 5+ years providing customer support for hardware & software products, Hands-on InfiniBand experience, deep Ethernet/RDMA expertise, Extensive knowledge of LAN switching/routing, IP routing knowledge, virtualization knowledge, EVPN knowledge, VXLAN knowledge, Linux experience, scripting experience, Automation experience, Ability to work under pressure, support high-level customers, Experience operating and configuring major vendors' switches and routers, Analysis and diagnosis of highly complex networking problems, excellent verbal and written English
Nice to Have
Deep InfiniBand expertise, RDMA expertise, RoCE expertise, GPUDirect RDMA expertise, Clustering technologies knowledge, data-center technologies knowledge, upper-layer protocols knowledge, Knowledge of Linux/Unix at administration level, Ethernet at scale knowledge, InfiniBand at scale knowledge
What You'll Do.
Provide Tier 3 support for InfiniBand and Ethernet
Install InfiniBand and Ethernet fabrics
Support InfiniBand and Ethernet fabrics
Resolve complex technical issues in AI/HPC and storage
Troubleshoot end-to-end InfiniBand fabrics
Manage InfiniBand subnets
Configure InfiniBand routing topology
Control InfiniBand congestion
Develop technical solutions for customer problems
Present technical solutions to customers
Manage complex fabric installations
Manage issue resolution
Respond to customer technical inquiries
Conduct site visits with customers
Conduct conference calls with customers
Develop internal processes to improve support efficiency
Refine internal processes to improve support productivity
How You'll Work.
Team & Collaboration
Work with Engineering teams; Work with Marketing teams; Work with Support teams
Communication Scope
Presenting technical solutions; Customer inquiries; Verbal communication; Written communication
Process & Methodology
Project management of complex fabric installations
Full Job Description
We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues. **What you will be doing:** * Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters * Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control. * Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations * Problem reporting, issue replication, and resolution management * Responding to customer technical inquiries * Site visits and conference calls with customers and partners * Developing and refining internal processes to improve support efficiency and productivity **What we need to see:** * B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience * 5+ years providing customer support for hardware & software products * Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics) * Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN * Linux experience and scripting * Automation — Ansible * Ability to work under pressure and support high-level customers * Experience operating and configuring major vendors' switches and routers * Analysis and diagnosis of highly c
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