SeniorTechnicalSupportEngineerforApstra

Senior Technical Support Engineer for Apstra This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **What you will do:** * Responsible for responding to customer issues via phone, Email and the HPE Juniper Support Portal * Document Customer issues in-depth, understanding their environment and the impact of their issue * Escalate Customer issues with Engineering to drive issues to resolution or develop workarounds for customers * Gather and document customer requirements for product feature enhancements * Assist Sales and Customer Engineering with engagements and field testing * Assist with product development and testing * Assist with the production and development of internal documentation * 8 years experience in a customer-facing role * Knowledge and experience with developer-focused platforms, frameworks, and tools * Networking experience with Cisco, Arista, Juniper, SONiC or other Network Operating Systems * In-depth experience with Network technologies such as TCP/IP, BGP, VXLAN, Ethernet and EVPN * Basic knowledge of data structures, algorithms, HTTP/REST APIs * Familiar with Linux, Python, and version control systems such as Git **What you need to bring:** * BA/BS in a technical field or eq