Hewlett Packard Enterprise
edge-to-cloud
SeniorTechnicalSupportEngineerforApstra
“Senior Technical Support Engineer for Apstra at Hewlett Packard Enterprise. Skills: Technical Support, Networking, Customer Issues. Respond to customer issues. Document Customer issues”
Industry & Context.
drive issues to resolution; develop workarounds
Able to work occasional 24x7 on-call shifts
What They're Looking For.
Must Have
8 years experience in a customer-facing role, Knowledge and experience with developer-focused platforms, frameworks, and tools, Networking experience with Cisco, Arista, Juniper, SONiC or other Network Operating Systems, In-depth experience with Network technologies such as TCP/IP, BGP, VXLAN, Ethernet and EVPN, Basic knowledge of data structures, algorithms, HTTP/REST APIs, Familiar with Linux, Python, and version control systems such as Git, BAS in a technical field or equivalent practical experience, experience in a customer-facing role, Familiar with the software or networking market/industry, Located in India, Fluent in spoken and written English
Nice to Have
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What You'll Do.
Respond to customer issues
Document Customer issues
Escalate Customer issues
Gather customer requirements
Assist Sales and Customer Engineering
Assist with product development
Assist with internal documentation
How You'll Work.
Team & Collaboration
Escalate Customer issues with Engineering; Assist Sales and Customer Engineering with engagements
Communication Scope
Excellent written and verbal communication skills; present complex technical information
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