Semgrep
Application Security Testing
SeniorTechnicalSupportEngineerEMEA
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Technical Support Engineer EMEA at Semgrep. Skills: Technical Support, Customer Resolution, Developer Workflows. Understand, reproduce and resolve complicated technical issues. Own each customer question from initial creation to resolution”
Industry & Context.
problem solving skills
Ability to work during CET hours of 9am - 6pm Monday through Friday, weekend/holiday on-call rotation
What They're Looking For.
Must Have
2+ years of experience working in customer support, Excellent written and verbal communication skills, A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc., Familiarity with Web Application Security concepts including OWASP Top 10, Basic understanding of API and Webhooks, A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience, Ability to work during CET hours of 9am - 6pm Monday through Friday, and weekend/holiday on-call rotation
Nice to Have
Technical support experience is a plus
What You'll Do.
reproduce and resolve complicated technical issues
Own each customer question from initial creation to resolution
Manage support tickets to ensure issues are recorded
and follow-ups are done in a timely manner
Contribute to building up a best-in-class technical support function
Participate in on-call duties
Lead and improve Support operations
How You'll Work.
Team & Collaboration
Be the voice of the customer and helping prioritize recurring feature requests from our customers with our product and engineering teams
Communication Scope
Excellent written and verbal communication skills
Full Job Description
ABOUT SEMGREP Semgrep, the leader in code security for builders, empowers invention without friction. Teams catch, flag, and fix real issues before they ship, powered by security that learns as they build. Semgrep secures code as it’s written and provides guardrails that pave the road for developers to move fast and stay secure. Built for builders and trusted by security, Semgrep lives where developers work, delivering fixes without breaking flow, and giving security teams visibility, control, and confidence. Semgrep gets smarter as you build, with AI that learns your context to cut false positives and prioritize reachable vulnerabilities, validated by 95% of security reviewers across 6M+ findings. Semgrep makes zero false positives a reality with AppSec teams triaging 80% fewer false positives across Code and Supply Chain, dramatically shrinking the backlog. Founded in San Francisco and backed by Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep is recognized by Gartner in Application Security Testing and is trusted by leading organizations, including Vanta, Lyft, and Dropbox. Learn more at semgrep.dev http://semgrep.dev. ABOUT THE ROLE The Senior Technical Support Engineer I (TSE) is a critical role in our Customer Success Organization. The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. You’ll be the first line of defense against technical support issues that arrive via email, slack and support cases. In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets solutions. Our customer-facing role will expose you to a diverse group of teams within Semgrep - including but not limited to Engineering, Product Management, and Sales - providing opportunities for career growth in a lively and fast-paced environment. Location ex
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