SeniorTechnicalSupportEngineer-AvigilonAlta(Hybrid)

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** At Motorola Solutions, everything starts with safety. Our Avigilon Alta team focuses on "Solving for safer" by delivering cloud-native video security and intelligent access control solutions that operate seamlessly. We are committed to building an inclusive and innovative ecosystem where every team member is empowered to act, scale, and design systems that help people be their best in the moments that matter. ## Job Description We are seeking a senior-level technical professional to join our global Employee Experience support framework as a foundational technical expert. In this role, you will champion customer success by managing complex technical dependencies and resolving high-tier escalations. You will serve as a technical anchor, supporting your team members through cross-functional collaboration and knowledge-sharing initiatives. This role is built around an augmented, "Assisted Experience" model where your strategic judgment elevates our operational performance and delivers human-centric technical resolutions. **Key Responsibilities:** **Technical Escalation Management** * **Analyze** complex software, hardware, and deployment logs to isolate root causes and diagnose software bugs across cloud-based video and access systems * Oversee advanced technical troubleshooting workflows over phone and digital channels to resolve high-priority partner issues * Document hardware, network, and case-specific data inside our centralized track