ServiceNow
Information Technology And Services
SeniorTechnicalSupportEngineer
“Senior Technical Support Engineer at ServiceNow. Guide customers during critical issues. Ensure timely and effective case resolution”
Industry & Context.
creative problem solving
What They're Looking For.
Must Have
4+ years customer facing technical support experience, Ability to troubleshoot difficult technical issues with ease and complexity, Ability to read basic Java/JavaScript code, Ability to explain solutions to complex technical problems, Personal commitment to quality and customer service
Nice to Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
What You'll Do.
Guide customers during critical issues
Ensure timely and effective case resolution
Resolve technical cases
Answer technical questions about ServiceNow software
Manage and resolve challenging issues
How You'll Work.
Team & Collaboration
Coordinate assistance from additional teams for more complex cases; Providing input across business units regarding process and product improvements
Communication Scope
excellent communication
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